Jamaica Blue Telford — Restaurant in England

When Jamaica blue opened in Telford shopping centre it was fantastic brilliant atmosphere lovely professional nice staff food absolutely delicious and the Jamaica blue coffee exceptional my fave coffee of all time we looked forward to getting our lunch and relish coffee worth the money however visited today hardly any customers we sat down at a table which was absolutely filthy a previous customers coffee cups and half eaten food on plates still there ok maybe the staff were busy I thought I went to order 2 coffees a cake and a tuna melt ciabatta the lady serving me looked pissed off was not friendly at all was quite intimidating completed the order sat down a young man came over and brought the 2 coffees which tone fair we’re good thank god he then moved the dirty plates an cups off our table however did not clean an already filthy table see photos crumbs bits of leftover food from hours previous from other previous customers it was unhygienic and dirty then my tuna melt ciabatta was plonked down on the table with my wife’s lemon yogurt cake the tuna melt was not good obviously microwaved the cress was left at the side of the tuna melt looking like a green messy mulch disgusting it’s a shame this once lovely well run nice staffed café has gone down hill with obvious complacency very sad still loved the coffee though shame about the tepid microwaved tuna melt and dry lemon yoghurt cake the service the cleanliness and the pissed off member of staff was not worth the £17.80 cost hopefully the Jamaica blue management kick the staff up the back side toget back to a 5 star...

Dreadful service. Dismissive , rude, robbed and lied too. One star because there is no choice for minus stars.

Dear Reader, my experience at the Telford branch today. Date: 03/03/2024 I ordered a "Breakfast roll £5.20" A crusty sourdough roll with your choice of streaky bacon, cumberland sausage, or vegan sausage & red or brown sauce. Add a fried egg for an extra £1.00

After waiting 30 minutes (so long it's now lunchtime) I received a toasted sourdough roll with just a fried Egg, the breakfast elements were missing.

I highlighted this to the waiter that a mistake had been made. He responded that the meats were an added extra. Which, as you are aware from the menu, is not how it is listed. He then sent over the manager because he refused to rectify the order stating "you've not paid enough for the meats"

The manager said that he understood our frustration, when I asked to clarify that we had paid £5.20 for a toasted sourdough bap. He responded, saying " I don't agree with the prices either I think that £6.20 for an egg bap is expensive "Sweet" but that's how it had been for 4 years and Noone else has complained and you will have to pay extra for the bacon or sausage and refused to rectify the order.

I have been Robbed by this store, spoken to like an imbecile and quite frankly I am very disappointed with my experience. I will not visit again .

Kind...

Previously on my first visit I had given it a 5 star review and I have since visited several times and found there is no consistency in both the quality of food and service.

On average this review now reflects this eatery in my opinion.

Staff are completely lost to what they are doing, I ordered a chicken and ham tortilla stack and it took 15 minutes to heat it up. It was not busy at all and the staff were just there to complete staff rota.

One of the servers I asked for a fork and she puts her grubby hands all over the eating side of things. I asked twice she did the same thing not releasing her amateur mistake that after serving customers and dealing with cash transactions wash your hands.

Also if the food is for takeaway it’s common sense to provide a fork or a napkin atleast.

Staff get flustered with a ray of sunshine shining through, they need training in both customer service and overall experience of dealing with food preparation and delivery.

Location is ideal, menu is great but pity they can’t execute it to the full potential.

Will not be wasting my money...