Burger King — Restaurant in Great Britain

The self service machines charged me twice and didn't put the order through so had to use the main checkout where napoleon dynamite himself was to distracted by breathing to even care or apologise for the machines not working or charging me twice, he then hurriedly takes our order whilst walking away from the till to do other things that the team of 3 behind the counter were capable of doing. We pay and his supervisor comes to give us the receipt and order number for our meal as he has once again buggered off. We get our food it wasn't the best, presentation was terrible, they barely got the order right forgot to give us our drinks which again the supervisor had to sort. Food was not freshly made lukewarm if even that. Then i notice my daughter is missing the toy from her kids meal. Once again I approach the counter to have a conversation which goes. "Hi there we didn't get a toy with the kids meal" "a toy?" " yes do you not give toys with your kids meals?" " yea we do" "well can i have one please" " did you not get one? "no" she then stares through me for a bit till i say "gonna give me a toy for my daughter!" She then begrudgingly throws a toy across the counter.

Poor service, across the board, mediocre food...

It would have been rated higher if we had been able to order at the counter, or if their computer screen worked properly!

I took my son along to get him a burger as a treat. We went to the counter where a member of staff was standing to order our food, and I was told I had to order at the kiosk... It was a Monday at 4pm and it was quiet at the time. I felt this was quite rude. If I had wanted to order at the kiosk, that should have been my choice, and I would not have went to the counter.

I managed to find the kids meals, I selected a burger meal with no ketchup, and confirmed it like the screen asked. When we got home and I gave him his burger, it had ketchup on it!

I feel a human taking the order would have been more likely get the order right?

There were quite a few members of staff around, so I don't see why ordering from the counter was not an option? To be honest, I don't know if we will be back because of being told to use the kiosk.

The bag I paid 10p for looked a mess too. It looked like it had tape stuck to it, then ripped off. Something I wouldn't have been fussed about if I hadn't had to pay 10p for it. Surely if you select takeaway a bag should be in the...

They say 'have it your way'. And while going by this story it might not seem like it on the face of things, by jove, did I! Having recently visited "BK" Hillington, I was blown away by the service provided by a well-presented, well-spoken and young man called Alan. I must admit to approaching the counter with a sense of trepidation, but Alan's calming nature immediately put me at ease. Having filled him in on the jangly nature of my nerves, I let him know that the volume of choice was actually a burden. Alan supported me through this fantastically, recommending I follow his personal preferences. I boldly placed my faith in the man and boy, was I rewarded. I didn't know a humble burger bun could act as such an effective onion-holding vessel. Packed on both above and below the meat, the onions gave a sharp and distinctive flavour to the burger. Alan even went so far as to check in on me as I crunched my way through the tangy tastebud heaven. Thank you Alan, or as we joked in private,...