Chapel St Bar & Kitchen — Restaurant in Great Britain

Review of meal in October Held off reviewing as was waiting for owner to respond to original complaint.

Had a very badly cooked steak and very bad service. Was not sorted out properly on the evening and the staff on the eve made us feel we were complaining to get a discount. So we emailed the owner afterwards, hoping he'd want to receive our complaint in person and offer a better resolution.

According to owner, on the eve of our meal, the grill broke and the supplier had provided a poor quality product, and he has sacked the manager! So hopefully, the food issues now sorted out and service is better, and there are plenty of good reviews praising the food now.

What I find most upsetting is the communication with the owner afterwards. I emailed to relate our experience. He initially offered us a free meal and was apologetic, but when I replied to take this offer up, did not hear back, so left a negative Google review in the end. Owner responded to the review, to say it was my fault he did not follow up, as I had not contacted them using Facebook or calling, despite all communication being via email to that point and using their business email from their website. Never been dictated to before by a business about how I should complain 😂! Told me my review was inappropriate as related to issue in October. Told me I was unkind for leaving a negative review as he was a small business. Told me none of the problems were his fault, was all staff, equipment or supplier issues, and the email system broke, why he didn't follow up with me.

We received a poor service before, during and after our meal. We are not rich people and £125 was a lot of money to me, and this was supposed to be a big treat for my boyfriend's birthday, which was completely ruined by the food quality and service that night. I was then given a lot of excuses and blame, including blaming me, as above, instead of just the owner taking accountability and dealing with the complaint professionally. If you want a good review, you need to treat customers with courtesy and provide a good service. Being a small business is not an excuse for proving poor service and then being rude to customers.

That is why I'm leaving the negative review, not because I'm trying to sabotage a small business. I do not often leave bad reviews, but I do really object to being "told-off" by a business for relating a genuine experience, that we paid a lot of money for. They did offer another free meal, but all considered, we're...

A star find...... Very hungry after a walk along the canal and found this gem. Roast dinner was ordered and what a tasty one it was. Really good quality meat (veggie choice if it's your bag) and fresh vegetables with proper home made yorkie pud and gravy. Extras available but be sure to have an appetite if you start adding items. Indulged in a cheese board afterward and it was a very good quality board indeed. Would visit regularly if not 4 hours away in each direction but will return anytime I'm passing. Fantastic staff and clearly a well oiled team as service fiod and drink were spot on. Definitely book to avoid disappointment and a big thank you to all involved in a...

Wow. What can I say. The place, the setting, the decor all add up to a fantastic experience. Cocktails are superb, the staff are fantastic. Friendly and happy to engage in a conversation. Now for the food. Just look at the photos. Honestly some of the best well cooked well presented and the best tasting food I've had in Llangollen for a long time. And I've been coming here for over 20 years. It's just what Llangollen needs. It's fantastic. Big 👍👍👍👍 to the owner the staff and the People behind such a fantastic place to wine and dine. I shall be returning very very soon. I...