Dylan's Llandudno — Restaurant in Great Britain

I was not going to write a review but as you sent an email requesting one, here you go: We have lived in the area for just over 2 years and had always heard good this about Dylans, so when my daughter came up to visit we tried to think of somewhere nice to take her. What a mistake.... We arrived before 8pm and there were maybe 4 other tables. We ordered drinks and then our meals. We shared the garlic bread and waited for our main courses, and we waited and we waited. Eventually the waiter came up and said sorry for the delay but the chef had been really busy (4 tables?) but our food would be out shortly. I had been so looking forward to my "MOULES MARINIÈRE" "Mussels have been a constant on our menu since we first opened our doors in 2012. Originally sourced from the Menai Strait, we’re now working with growers 79 miles north in Morecambe Bay, due to significant fishing challenges in our own waters.Grown in a very similar environment, in the intertidal waters of the Irish, or Celtic sea, they’re as plump and tasty as their Welsh cousins. We hope you enjoy these delicious delicacies." Oh my god they were the worst mussels I have ever had the displeasure to be at the same table with. "as plump and tasty as their Welsh cousins" - each one looked like a dehydrated grey baked bean. To be fair the sauce tasted nice with the bread whilst I waited for the waitress to come and ask if everything was ok with our meals - she didn't... After about 10 minutes I called over a different waitress who was cleaning down all the other tables so they could make a quick escape (we were now the last table in the restaurant at 9.30pm). I said that the mussels were not good and I would not be eating them. She apologised and said she would have a word with the chef. After about another 5-10 minutes she appeared and said that the chef said I could have a free desert. £17.50 for mussels that I hadn't eaten but the would offer me a free desert!! We asked for the bill, it eventually arrived and they had taken the cost of the mussels off. Unfortunately the damage had already been done, our meal was ruined and I let the waitress know how disappointed we were with the food. She suggested that we come at the weekend - I can only assume that it when they have a professional chef on duty. Maybe I chose my dish incorrectly but I thought that after having this dish on their menu for over 10 years they would know how to cook it...

I'd like to express my utmost gratitude for the outstanding service and food that we had the pleasure of experiencing at your Llandudno restaurant yesterday evening 29/07/2023. We were truly delighted by the entire dining experience, and I wanted to take a moment to thank you and your amazing staff for creating such a memorable evening for us.

From the moment we entered the restaurant, we were welcomed with warm smiles and impeccable hospitality. The attentiveness of the staff throughout our meal was exceptional, and their knowledge of the menu and recommendations truly enhanced our dining experience. We deeply appreciate their dedication and professionalism, which made us feel valued and well taken care of.

Moreover, the food served to us was nothing short of exceptional, it was prepared with utmost care and attention to detail, and the flavours were simply exquisite. It was evident that the chef and the culinary team put tremendous effort into crafting each plate, resulting in a delightful combination of taste and presentation. The quality and freshness of the ingredients used truly shone through, making every bite a truly memorable one.

The ambience of your restaurant also added to the overall experience. The beautifully decorated interior and well-thought-out seating arrangements created a comfortable and enjoyable atmosphere for us to unwind and thoroughly enjoy our evening.

Please extend our appreciation to everyone involved in making our dining experience so exceptional. We are grateful to have found a restaurant that values its customers by providing not only exceptional service but also mouthwatering cuisine.

We will undoubtedly highly recommend your restaurant to our friends, family, and colleagues, and we look forward to returning soon to relish your delectable menu offerings once again.

Thank you once again for the remarkable service and marvellous food. You and your team truly deserve our heartfelt gratitude for a remarkable dining experience.

With warmest regards, Hilary...

We went there for late lunch last week. Called in advance to make booking as from what i read online it looked like a busy place. Nobody answered but managed to make booking via the central office (they said the restaurant is probably very busy). Hour or so later we got there and it was dead quiet, one other couple only! It took the waiter 5 minutes to come and see us and show us to our table, even though he saw us straight away. We ordered mussles as main, seafood chowder and kids burger with chips. They brough the mussles not long after placing order, but no other food arrived. About 20 minutes later as we were finished with the mussles different waiter came to ask if we would like pudding to what i said we are still waiting for the rest of the mains. He just said "oh ok". 5 minutes later our original waiter came and asked about the puddings as well. To what i said we are still missing the chowder and kids burger. I guess he never put the order to the kitchen properly. So 40 minutes after ordering (mind that there was only one other couple when we came) my 4 year old finelly got his food. His burger was really dry and he coudnt chew it (i was strugling too). So he ended up eating just chips. The mussles were really really gritty (lidl does much better). However the chowder was really nice. We also got an extra portion of chips that we didnt ordered, but were chargerd for! So overall the food was avarage but really overpriced and the service was terrible. Wish we went elswhere to be honest. Maybe the other...