Girvans — Restaurant in Great Britain

Unfortunately it was a real let down yesterday afternoon. There was plenty of staff around yet had to wait a long time to have our order taken. I had to call on one of the waitresses to take it after 15minutes. There were about four or five members of staff walking past the table not looking to check in with the customers. I ordered a bowl of soup which I had to wait over 30 mins for it to arrive. I looked at the other table and two people were sat waiting for ages for food looking incredibly bored. It wasn't that busy. I don't think the staff were trained properly or being supervised or couldn't be bothered towards the end of the day? I had to call out for the whereabouts of my order. I said it's taken over half an hour for a bowl of soup. There was no apology the waitress went into the kitchen and a few minutes later the soup arrived. It was boiling hot in parts cold in others so had been reheated which had made the soup utterly tasteless. When the waitress put the soup on the table she said as a reason for why it took so long is that they had to wait for the toastie which my mother had ordered. The dishonesty was infuriating because it doesn't take up to 40 minutes to prepare soup and a cheese and bacon toastie. I wish she had said we've by mistake forgotten about your order, or better still recommend going elsewhere -- so I don't have to waste my energy on poor service. Then on top of that they didn't give me a spoon in the cutlery they handed to me earlier on so had to grab someone's attention yet again to be able to actually eat anything. The bread was rough and super dry around the edges. I honestly just wanted to get up a leave. The other times I visited Girvans were postive but this has been a very negative experience, the worst in a year or so. It's put me off going back in there. What a nightmare. I was hoping to relax but instead it was stressful having to deal with the disorganised service and inconvenience, in short a waste of time,...

This cafe should be and could much better if it sorted a few things. I will add photo of what a good Scottish breakfast should look like that’s delicious and under £10 from a typical cafe in East Kilbride shopping centre.

I was recommended this place by family as I was up visiting I heard it was good. I ordered the full breakfast it was £13 I was surprised to see no beans when It arrived so it wasn’t the full Scottish breakfast for me I found it expensive at £13 compared to cafes in my area that provide a delicious and full breakfast. usually under £10 and with a lot more variety on the plate.

I found it hard to relax and to hear conversation mainly down to the person who works behind the bar drying cutlery and slamming it into a container after drying with an almighty crash creating an awful racket which went on for quite some time. it made it uncomfortable and on edge waiting for the next crash of cutlery to happen I don’t think they realise how much crashing and banging she’s creating. Perhaps drying cutlery should be done in the kitchen and not in the dining area.

Also observed and can hear the noise it makes from fully inserted the steamer wand deep in the milk overheating the latte milk and creating a loud noise. The milk tasted burnt.

More training required behind the bar.

I noticed no phone signal so asked for Wi-Fi which they don’t have which is a shame as at this price point I feel Wi-Fi should be available to customers.

I paid for a burger and one latte and a full Scottish minus the beans it came to £32 not cheap was surprised to see people queuing up for a table. Not up to normal standards experienced elsewhere but now you know what to do...

We usually go to the museum cafe where they have amazing fresh food but it was closed. We saw Girvans and it looked lovely. It is clean with plenty of staff. The menu was good if a bit pricey but we thought we would spend the extra and treat ourselves. (Bear in mind, one of our favourite restaurant/cafes would have this price range and their food is incredible with good portion sizes, so this is what we were expecting.) We were shown to a window table straight away and allowed plenty of time (at least 5 minutes) to look through the menu. We ordered the special sandwiches, pulled pork ciabatta and a Reubens toastie along with a side of sweet potato fries. The sandwiches were edible but the fillings were very meagre, which was surprising given the £15 - £16 price tag. The sweet potato fries were nice and crispy but stuck together when you tried to take 1, the portion size would have fitted in my hand and were served in a stainless steel cup that reminded me of school dinner tableware ! All in all, it was a nice place to sit down and rest ourselves, the staff were lovely, the food was edible but given those prices I would definitely expect bigger portions ...or at the very least, a bit more filling in the sandwiches, and a few more chips...preferably not served in a...