Playfair's Restaurant — Restaurant in Great Britain

They charge £10 per person as a cancellation fee if you cancel within 48 hours of the booking. They take all your card details, including your security code upon booking. They will charge you for whatever your reason for cancelling.

In these times of a global pandemic it seems grossly irresponsible of a restaurant to uphold such a policy. For people not feeling well on the day of the booking or perhaps a minor symptoms (not one of the cough, temp, loss of taste or smell), it encourages them to power on through and attend rather be cautious and cancel. The restaurant make a big play on their website about what they do to combat Covid with the sanitisation of tables after seating etc, but getting rid of this cancellation fee might do more for the safety of their customers and staff than any of it.

The food is ok but there are far better restaurants in St. Andrews and they do not risk you either to have to pay an extortionate fine for cancellation if you aren’t feeling well on the day of the booking or risk sitting in a dining room full of ill diners who’d rather not be there but don’t want to pay through the...

Never experienced such bad service than in this restaurant. The girl was very rude (looked like a manager) . I asked for the sauce that was meant to come with the chicken and she said its on it and I said there's nothing there it's all dried out and she put her hands out at either side ( as in tough) and said if you want more you can pay for it. I handed her the plate back and told her I didn't want it. The table behind us that had just came in and were reading the menus thanked me and said "you just done us a favour before we ordered" the 4 of them then left due to the girls attitude. Clearly she needs training or maybe a sleep as afterwards she marched around in a foul mood. Very disrespectful towards people that are paying your wages. Would never recommend this place to anyone or...

My mum and I came here for my 21st birthday and from the moment we entered the restaurant we were treated to some of the best customer service I have ever received. My mum still hasn't stopped raving about the amazing homemade bread that you get a sample of while waiting for your meal. For starters I had Caesar Salad which was amazing and came with plenty of dressing. My mum had the mussels for her starter and she said they were one of the best she has ever tasted. For both my mum and I's mains we of course had steaks which were cooked to perfection. As they knew it was my birthday they created a birthday plate with a message of Happy 21st Birthday written in chocolate on my desert plate. The whole evening was so enjoyable and we would not hesitate to...