Used to enjoy coming to this place. It had a decent atmosphere and good food with decent portions. However it was such a disappointment and letdown visiting last time I was here. They've now hired young girls possibly students that don't thrive on delivering a good service. Asked for cutlery as it landed on the floor, she goes away and does something else which is fine if you're busy then when she was freed up she proceeds to stand at the booth chatting to her colleagues and fixing her hair while the cutlery is right there! Clearly too busy mingling and forgetting our request. She comes back, doesn't give me my cutlery and walks away again and I'm sitting here staring at her like she has dementia and I'm not a paying patron. This really annoyed me as this gives me severe anxiety waiting for something when I'm expecting it. So while still waiting for the food to come, the experience already has ruined my mood completely and I wanted to walk out. I ended up asking another girl who happened to also be young and never seen her before but she was better and was attentive. Gave me my cutlery immediately as well as another request for another side.
Also witnessed one of the chefs dropping a spoon over the shelf and hitting a customer on the head. He didn't even know! Accidents happen but come on!
And the food, don't bloody get me started. Poached eggs were not even runny. Both of them! I come here for good poached eggs. Should have stayed home to mess up my own eggs.
Management needs to consider staff dress code and one was wearing a tight body suit type thing showing every bit and it was extremely low cut. I had my children with me! The other staff who I never spoke to was wearing a crop top showing their midriff. This does not look professional and doesn't suit this establishment. It is not a club or a 20s bar. Clearly not as good as they were before. Wish they would fix it.
Because of the very poor experience we purposely did not leave a tip. And what did the girls do? I looked one dead in the eye to say bye, didn't even bother looking at me despite her fully aware I was looking at her and leaving. Utter rude staff and clearly took it to heart we didn't leave money they...
Read moreWe visited here today with our toddler. The waitress who initially saw us and took our order was very endearing towards our child, which was a great first impression. She was very patient with us talking half a Century to order and made helpful meal suggestions for our tot. They advertised a guest monthly craft beer, but didn't actually have one; only a couple of ordinary lagers. I ordered a full Scottish breakfast. The portion size was good, but I wasn't impressed with the quality. For our daughter we got pancakes with Nutella and fruit (blueberries and strawberries). She isn't used to such sweet food as Nutella and barely touched it (our bad) so we polished off the pancakes. They were tough and dry; we had to use a knife to cut through it as a fork didn't manage alone (and whilst I'm no Schwarzeneggar, I'm no waif). My partner had a vegan sausage and avo brioche, and thought this was very good, though agreed with me on the other dishes served. Her Bloody Mary arrived in a small white wine glass, which just isn't right, particularly given it cost a regular cocktail glass price at £8; that's just disingenuous. We tried to engage the waitress in light conversation at the end when we went to pay but to no avail as no banter was forthcoming; unexpected in Glaswegian hospitality. She commented at the end "A wee message will come up" on the till. This 'wee message' was actually a prompt as to whether I wanted to tip or not. This annoyed me, because it felt like a peer-pressure type of guilt trip; it placed me in a position where my attention was drawn to something pretty obvious that I'd be able to discern myself without a prompt, and that I would have to therefore wilfully demonstrate my refusal to tip in front of her. The meal wasn't inexpensive either; £37 for all the above; a full Scottish, a brioche burger, pancakes (kid's portion), a pint, and one cocktail. I'd have been happy to tip the first waitress who saw us, but not the staff as a whole, for the overall experience just wasn't there for us; we won't...
Read moreThere's a phrase from a TV commercial that has now become part of the vernacular. It is trademarked though, so to write it I'm sure I'd end up having to pay someone, but what it essentially says is that the product does exactly what has been written on the container holding said product. Another product that does exactly what it says on the ti...front of the building is the rather brilliant Brunch Club. It does brunch, and does it well. So well infact we went for two coats, sorry, visits.
Tucked away a stones through from Kelvin Hall and the bustling West End the Brunch Club will set you up for the day, regardless of how late that day starts* whether you are looking for a healthy Acai bowl or granola, a hearty porridge, or a good old fashioned full breakfast, the Brunch Club has you covered. And of course if you are needing a hair of the dog, TBC is fully licensed. If you need a refresh from a hard previous night, then a solid offering of steak and eggs and a jug of Blood Mary will perk you right up**
Service was appropriately laid back and friendly, much like the general demeanour of the place. There was an eclectic clientele on both occasions we visited, couples, larger groups, families and friends all starting the day off well together. The food was great quality, and all the dishes we had on both visits were full of flavour. Price wise a fiver will get you many dishes, a tenner will get you anything. Combined with reasonable drinks prices means that the Brunch Club won't break the bank. If you find yourself at a loose end in the morning, you're in the West of Glasgow* and have time for a relaxing brunch, then the Brunch Club is a definite recommendation from us.
*it does have to be before they close at 5pm, but even working night shift I've been up before then, so really you've got no excuse...
**maybe, no guarantees, and we don't condone excessive drinking - or using celery for any other purpose.
*Residents of the capital rejoice, TBC have opened an Edinburgh edition in 13A Melville...
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