Las Palmas — Restaurant in Great Yarmouth

My family have been UK holidaying around the Yarmouth area for years, it must be 15+ years and every year we go here for food.

The premises is of a very good size, offering easy accessibility for disabled person's, as well as having seating outside.

The menu is of a very good size with multiple options and if you would like to add or remove anything, the staff are more than happy to help.

Once you go in and sit down where you like, a member of staff comes to your table and greets you, also giving the correct amount of menu's and advised where you go to order. When you are ready you go to the till area, and place your order obtaining any child drink from the fridge located next to the till. Once placed they tell you the price and give you a plaque with a number on it as well as sorting any hot drinks there and then. As the kitchen/cooking area is insight, it is great to hear them and see them coming the food as it is all made to order. When your order is ready, one of the staff collects the food from the pass and if your plaque is visible they come and deliver to your table, if not they will call your plaque number and then bring the food over. All required cutlery and serviettes are also brought to your table with the food order. As always someone will always come and check your order and food is alright!! When you are finished someone will come and collect your plates and waste, normally about 10 minutes after you finish. If you then decide you want more you can then do the same again. When you leave, the staff are always polite and say thank you, good bye and enjoy the rest of your day. 💯% recommend this place to anyone who visits Yarmouth as it has never let us down or left us feeling disappointed.... service has always been 100% on point and the staff always polite...

I think these people are missing the point of what Las Palmas should be. I've lived there for a while since I'm Spanish, let me tell you this. From the service and the food, these people don't value their business. First of all, the weitres just stays there, she can't even clean a table when a customer leaves, or ask customers if they would like anything at all. Being pretty isn't enough, good customer service is. So training 0. Ordered some Cod with salad, Cod was so fried that I must asume that the oil was 2 months old, and as for the salad, no olive oil, no salt, nothing. Almost like taking food out of Co op and just starting eating without any preparation. Not to mention some of the staff sitting down on their phones which for me, is a sign of lazynes. Now I am no owner of a restaurant, I can tell you from experience this isn't one. People are unqualified and unmotivated and the food wasn't good in fact I tasted the fish and left the plate full, Cuz its just not a good service of someone who loves their business. This LasPalmas place has great potential, if put in the necesary work. And yeah, visit the actual Las Palmas to...

Where shall I start, the outside you would not questions but inside well, the atmosphere is lacking completely just dull and dried.

Whilst no wait for a table the food wait was nearly 45 mins and not overly busy for a cafe. Coffee was just average and so was the tea, nothing special.

So after a 40-45 mins wait the food arrives, one cooked breakfast of which was swimming in buttery water from the scrambled egg and I mean the beans and sausages was floating ! There is a real lack of services the poor young men running good out when they can but it really is disorganised chaos, we didn't see anyone get the food at the same time to be honest but saw others getting the incorrect orders. On the plus side the waiters done an excellent job of cleaning and clearing away and tidying up. Recommendation would be fine...