I'm only giving this place a star because well i will explain: TERRIBLE service at the desk !! To busy chatting to the cleaner and the kiosk lady about life to bother noticing i was there , once i was noticed i asked if i could give my baby her food upstairs (we were going to play in the play area) i was told no. To then be told if i wanted my baby to eat i have to purchase there food ( sandwich , crisps , yogurt and a drink) my LG is one and lactose intolerant. After paying i asked if there was a lift to be once again ignored , i then had to ask again to be told its broken , one of the receptionists shouted to the Actual boss of the place asking if he could help me up the stairs ... his reply was no i have a bad back , they then just left me there standing after 5 mins of 4 people just chatting about life and not even bothering to realize i was still down stairs waiting for help , i asked again if i could get some help for 3 staff members ( 2 receptionists and the cleaner to say to me We can't we have a bad back!!! That makes 4 out of 5 staff on the floor have a "bad back". 10 mins had go past by then i decided i will do it my self Once i actually moved one of them well Oh well i guess I'm going to have to help Dont worry i will just do it with my bad back. So she helped me up the stairs and told me that the one who shouted No he had a bad back was intafact the boss! I got up stairs to a beautiful veiw of the swimming pool and beach. To arrive at the most dirstest dangerous Play area i have ever been to. Floors arr covered in rusty circles , stairs in the ball pit have no padding at all Just a red cover over them , the left side of the ball pit were the slide is , There are hardly any balls because The flooring is so destroyed the balls have gone underneath (not just 1 or 2 balls MOST of them). The big slide has a MASSIVE bump and hole in it ( were the parts of the slide is connected its broken and has a hole and bump) The toddler play area is alright bit again stairs have no padding on. Then to top it all of There is NOBODY upstairs , if something happened to you child or there was an incedent upstairs you would have to run all the way down the corridor and stairs to Hope that one of the 4 people down stairs realise something is wrong. The 1 star is for the young lad who i just happened to bump in to on my way back towards the stairs ( a worker there) helped me Down the stairs and was so polite and kind he helped me down the stairs with out asking just assumed i would need help ! I never leave bad feed back to places ive been not even when there was a dirty nappy in a ball pit i last went to!! This place was truly terrible Will never come back here , by far the worst place I've been to!!