Domino's Pizza - Guildford - Stoughton — Restaurant in Guildford

If I could give 0 stars I would without hesitation! absolute rubbish is what this dominos can only be described as, from the ‘food’ (if you can even call it that) to the staff & customer service. If you live closer to the Stoughton branch like I do, I would recommend going out of your way to Merrow or Woodbridge road Guildford!, you’ll actually get a sufficient level of customer service with staff who have learnt people skills and a decent pizza. First time I ordered from here I made half and half online and asked for thin crust. (Which can I just add, have had enough times to know how it should be) So my pizza turns up looking a bit defeated to be honest with a lack of toppings considering there priced at £1.69 each I should think two bits of sweet corn on each slice is a bit of a piss take 😂 lack luster to say the least, by this point I’m struggling to see what I’ve got in return for £26. Only to then discover a crust so burnt it you tried to eat it you’ll need a dentist ASAP. So I’ve called the restaurant to explain only to be spoken to with zero respect and zero people skills. I was told. yes that’s right t.o.l.d that I should know what a thin crust pizza is like and generally that’s how they come and that I should of thought about what I ordered before I ordered my pizza, wow 10/10 for customer service guys! Not.. so as I then went on to describe that I’ve had a thin crust plenty of times to know in fact it’s defiantly not the way it’s generally served is by breaking your teeth on inedible pizza crust and that Id like another one sent out ASAP I was then told it would take an hour despite the last one taking around 20 minutes, so I challenged this to then be told about 2 minutes later into my very un -pleasant phone call that actually can have it out in 30 mins and that in fact there are no current orders on the screen. Funny that.. so they bring the next one out and again very tight with the toppings but by this point had really had enough mostly of how I was spoken to down the phone. So I contacted head office much for them to think the same of all of this that the service was appalling and opened a case for a refund and ended up being sent a code for a free pizza however had to be from the same place! A couple of weeks later I’ve ordered again with this code half and half again, 1 half bbq base and the other normal both sides completely different, bbq side has meat and veg and the normal side just cheese for it to arrive all back to front. The bbq base is on the cheese side and you can work out the rest, so second time now they’ve messed up our order. Didn’t really want to call them to endure another rude phone call on there behalf, but wasn’t happy considering the reason we ordered this pizza in the first place was to make up for the last ones mistakes, to be told.. when you make half and half pizzas online it’s very confusing for us and it’s very easy for us to get each sides mixed up, it’s a simple answer then don’t offer a service you and your staff don’t know how to use, I personally can’t really understand how hard it can be to read a clear order and make it. They couldn’t of been to busy and it was delivered in around 25/30 mins. So had another one sent out which was corrected, but basically the moral of my story is if you want your food made to a decent standard that you are rightfully entitled to as your the paying customer do not come here because the likelihood is that you’ll either get the wrong pizza or break your teeth trying to eat it. Be disappointed with how stingy they are on toppings and be out right disgusted with how your spoken to, I’ve noticed in some other reviews how there customer service is hardly a winner.

Ps, me and my mum both had terrible stomach aches later in the night after eating this pizza too.

Absolutely awful place with even worse customer service, avoid like the plague and spend your...

I have had one of the worst experiences ever with Domino's after being a regular customer for several years.I had ordered a pizza and chicken wings with a bottle of drink.They arrived on time however my wings came a less amount then I had ordered.

I then proceeded to call the branch to ask why this situation.Clearly there is no value or respect for their customers as the way I was spoken to was very ill mannered.

I spoke to a male worker at the time who put me on hold without giving me the chance to fully explaining the situation.He then returned to say that I was wrong and that his "manager" was the one who cooked the order so therefore I must be definitely wrong.

From my experience and knowledge of customer service this is very concerning as in any business or corporation who values their customers or clients does not treat them like that even if no compensation is rewarded for their inconvenience.

I then asked to speak to the manager (female) .She came to speak on the phone speaking in a very rude and unprofessional tone like she was verbally arguing with me."I done the order myself yeah, it's not wrong yeah". I should not have to expect to speak to a manager of an establishment/business in British slang/ street talk .

Overall this experience was terrible and the manager refused to give me her name as she was aware that I would be making a complaint due to the service and food I was given.

I do not recommend for anyone to order from this Domino's , very disappointed. I have contacted Domino's head office and expect to hear from them soon about...

Ordered from domino’s this evening, when the food arrived we noticed how burnt it was and it was also rock hard. We called domino’s to let them know that the pizza wasn’t edible, the person who answered the phone was rude and said that ‘we have had loads of complaints about this because we had a power cut and there isn’t anything we can do’ I told him that something needs to be sorted because we can’t eat the food and we spent lots of money on it, understandably they had a power cut but they should not of sent pizza out when it came looking like this. He then proceeded to say that the manager wasn’t there and they will ‘call me back later’ and I said when can I expect a call back and he hung up the phone on me. Luckily my domino’s is not too far away from me so we ended up having to go in to get replacements. Not once did we get an apology for how the pizza was delivered to us… never had any bad experiences from Domino’s but today was not a good one. Very...