Pizza Hut Guildford Woodbridge Rd — Restaurant in Guildford

Well what can I say. It was actually funny to be honest with you.

In all fairness the food was here quick and hot.

However neither of the 2 pizzas were cut. One of them had no cheese on a third of the pizza.

I wasn't gonna call up or be a bother but eventually after speaking with the family around our pizzas we thought it best to let them know.

After being left on hold with the line busy noise for 5 minutes they answered. Initially a polite relatively young sounding boy answered. After greeting each over I roughly said "I don't really know how to say this so I'm just gonna say it, we ordered two pizzas and neither were cut and the pepperoni one didn't have cheese or any toppings on a third of it"

He responded with usual questions I.e what's you address? And told me to hold after I answered.

He came back and told me my order and said that his colleague made one and he made the pepperoni one and made sure to let me know "i made it perfectly and nothing is wrong with it"

Meanwhile looking at the third a pizza with no topping that was left i said "we can send you a picture maybe it happened in delivery (it definitely was cooked without toppings) I wouldn't have any reason to lie to you. I don't even want any more the rest was enough for us we just thought we would let you know.

He then insinuated any normal person who wasn't of lying would of called straight away.

I let him know we ate it whilst on hold.

He said I was lying about being on hold.

He then proceeded to get aggressive down the phone.

Pizza hut - please sort your teenage staff out. Its not the first time I have had issues with this branch. Chefs that can't take any criticism shouldn't be in the kitchen regardless of if your fast food or not. Once again we thought we would just let management know someone was clearly having a off day but instead we got belittled down the phone...

Really really poor customer care in the Guildford branch last night and today. My housemates and I ordered last night, had the confirmation email come through and the money taken from our accounts. We received an update saying the pizza had been delivered when it had not. The pizza did not turn up at all. Tried phoning the branch - could not get through at all. Popped into our local branch today to discuss the situation and we were met by a rude colleague who told us just to email through the website and basically asked us to leave. Turns out all of the phones are down. And now we have to wait 5 days for any updates regarding our £50 loss and lack of pizza. Not what you want to hear after coming home from a long shift at the hospital as a student...

Ordered a large order for lunch for me and my family and was really surprised that everything was remembered food wise! The drinks where forgotten but the driver was so lovely he apologised and went back and got them all aswell as one extra drink and dips which was very appreciated and he did it very quickly and was very polite seemed like a really nice genuine guy. My family really enjoyed the food it was all cooked perfectly no problems whatsoever for the price paid aswell as the great quality food i will definitely be ordering with pizza hut again and their macaroni cheese has become my daughters new favourite pasta so ill have to make sure we re...