The William Aylmer

2 months after my original review we decided to chance breakfast. (We used to be regulars until our last experience below)

We arrived at 11am and ordered our food and drinks by 11.05 via the app. Our coffee cups arrived within 5 minutes. At about 11.30 we were told there were no vegetarian sausages so we were offered a choice of swaps. (1 egg for 2 sausages!) At 11.50 our food still hadn't arrived. We were told there was a delay yet everyone else who had arrived after us had finished eating. We eventually ate at 12 after I chased our food up. When my husband had finished eating they brought a hash brown which had previously been missing. Honestly, we won't be bothering again, as this place has a habit of ruining our mood and our plans for the day with their ridiculous inability to serve food in a timely manner!

Have had a few decent meals here so we generally return fairly regularly. However on this occasion I was extremely disappointed. We sat for 10 minutes with someone else's plates piled on the table and had to ask for them to be removed. The table was not wiped either. I ordered a jacket potato with cheese and coleslaw as an extra. Also ordered drinks. The drinks came after the food and there was no glass incduded for my husbands bottled drink, a glass was offered and accepted but never came. The jacket potato had a thimbleful of grated cheese on it and the coleslaw didn't come, I was told it was coming separately. I had to chase it up. It arrived, the pot I had paid extra for was half full. I asked for it to be filled. By the time it came back full my food was stone cold and I had lost my appetite and my husband had finished his large brunch! They refunded me and were nice enough about it, but honestly I wish we hadn't come as it just really put me off the place. I appreciate it was busy. The place always seems sorely understaffed and despite the fact they're always rushing around the staff don't seem to see the jobs which need doing such as clearing tables etc.