Pissarro's — Restaurant in Hastings

We booked a table for six back in October for New Years Eve and paid a deposit. There was a live band playing on NYE so checked in with the staff/manager on Xmas Eve to make sure we had a table at the front near the band. The staff/manager confirmed and wrote the table number down on the booking records. Another couple we knew who were in Pissaro’s at the time tried to book onto our table. Understandably, the staff said they couldn’t accommodate this.

We arrive shortly before 8pm on NYE and waited at the bar for our table. We were told our table was out the back (the furthest away from the band) and that our table had been given away to some ‘regulars’ who booked back in September. After explaining we had come in to confirm our table on Xmas Eve with one of the staff members who was working that night, they pretended they couldn’t remember us. We then reminded them of the other couple who had been in the bar and tried book too…they then remembered. Shock.

Reluctantly we accepted the table furthest away from the band. We had a lovely waitress who was very sympathetic to our situation. We ordered a round of drinks and our waitress delivered a message from the manager that we’d get one free drink as consolation.

When taking our food order from the limited menu, two of us ordered the risotto. The waitress told us there was no risotto and apologised. We then changed our order to the ribs. Four of our party ordered ribs and two ordered steak.

The waitress reappeared shortly after and said they only had two portions of ribs left. This was now the third blunder of the evening so we asked to leave. The waitress was very sympathetic to us and went to get our bill and deposit. The poor waitress came back with our deposit and bill for five of the six drinks, clearly uncomfortable. It would have been more appropriate for the manager to do this and apologise for the mishaps.

The manager did not come over to our table to apologise. We received one free drink for all of these mishaps. Poor management. Poor leadership. Poor customer service on the managers part.

Waitress was bloody brilliant and should look for employment elsewhere. There are mangers out there that will treat their...

Wow. Very impressive. Simple stuff nailed to perfection. Excellent service.

We came here as Mrs F wanted a roast dinner so I chose this based on the strength of Google Reviews.

We had 2 roast dinners and the critters chose from the kids menu. Let's start with the kids meals, very impressive, good portion size, excellent value. All to often, pubs and bars offer detritus to kids knowing their opinion doesn't actually matter. So used to having my kids suffer low quality nuggets and paying an extra £4 to upgrade to a carton of drink, not here... Big quality kids dinner, chose any drink. Common sense has been applied, bravo.

Now, I'm a deep thinker when it come to roast dinners. If you are a Toby Carvery eater then you'll be forgiven for mistaking quantity for quality. Now here at Pissaro's they're giving a decent sized dinner that you can tell care has gone into. The dinner has that homemade vibe where you're certain nothing just came out of a packet. I had gammon, Mrs F the chicken. Succulent meat, both. Perfectly cooked roast taters with a bit of crunch. Delicious gravy. A wide variety of extras.

Service was fantastic. Seemed to be served by a group of close friends running the place. Nothing was a bother for them. Kept asking if everything was fine, not like they cynically do in Nandos, they genuinely cared and wanted you to have a great time.

Price with 4 drinks was a refreshing £60. As someone who works in the City, I'm used to being extorted and robbed blind. I've previously paid double for a similar roast and wasn't as good as my experience yesterday.

Maybe I'm so jaded with being ripped off and served tripe, that I'm over-praising a grear experience. But I don't think I am.

If passing Hastings again,...

Stayed here for two nights and loved it. On arrival I was made welcome by the staff. Security keypad on the main door. The room was very clean, with tea/coffee making facilities and tv. Separate toilet and shower, both very clean. Every Wednesday live blues jam sessions (well worth seeing). There's a lovely friendly bar downstairs, served by lovely staff. Plenty of areas to sit for drinks or meals, there's even a chill out area. Didn't eat at the restaurant but the food smelt and looked amazing. They have a good range of drinks, snacks at reasonable prices at the bar. There's a smoking area outside. All shops within 5 minutes walk, including bus and train station and less than 10 minutes for the seafront. Again loved this bar/hotel and staff, I would highly...