Domino's Pizza - Glossop — Restaurant in High Peak

UPDATE - 1 month after complaining (as requested) Domino's Customer Service Team finally apologised for the diabolical pizza's I was sent from the Glossop Store. Unbelievably, they offered me a free pizza (THE NEXT TIME I ORDER) but it has to be done in 30 days and I have to phone the store with a code they provided!

Did they read my complaint? I spend £30 on 2 pizza's that were inedible and went straight in the bin and they have the nerve of offering me a 'buy one get one free' as an apology.

They can stick their 'buy one get one free' pizza right up their a** as far as I'm concerned and as a thank you from me, I'm going to post my review about them all over the internet review sites (trip advisor etc.)

ORIGINAL REVIEW Last time I ordered 2 pizza’s and unfortunately they arrived late an inedible. I ordered on the Domino’s website and was watching the tracker which read that the pizza’s had been delivered. I rang the store to inform them the pizza’s hadn’t in fact been delivered and was advised there were traffic problems and the driver was delayed (I was following the driver tracker and saw they made a delivery in the opposite direction to my house). The staff were apologetic and rang me later to inform me the delivery driver couldn’t find my address! The pizzas arrived 50 minutes after leaving the store and they were that dry and over baked I couldn’t finish one slice and both pizzas ended up in the bin. This was the 2nd time on the trot the food I received was not good and disappointing it will be a long time before I...

I ordered two large Meteor Pizzas online. When I went to collect, I was handed the pizzas and told they had run out of sausage so had put extra pepperoni on instead. As I was pushed for time, I had two options, walk out and try and get my money back somehow, or take the pizzas. I took the pizzas. I went back in the next day as I wasn't working and explained that Pepperoni isn't my favourite topping and I was disappointed that I had driven to collect something different to my online order without being contacted first. He said that he would rectify their error by me buying more pizza and he would give me a free garlic bread. Dominos solution to their own error is for people to buy more pizza from them. I won't be back until this is rectified. I have emailed head office whose auto reply said that Dominos will reply in 5 days, after 7 days of waiting, nothing. So I rang head office yesterday, they said wait for an email and still nothing today. Poor show for such an expensive product. I have used Dominos a number of times before and never had cause for complaint. This experience however tells me that customer service...

Stopped ordering a month or two ago as every order was wrong; missing items, missing sauces from the box lids, on one occasion completely the wrong pizza (of a much lesser value than the one I had requested). The final issue was when they yet again had to call me to advise that they had no stuffed crusts, and offered me a garlic bread with cheese as an alternative as I had already paid by card online. The order turned up minus said garlic bread, and on phoning to request a refund, was told by the manager (or shift runner as he called himself) that it was very strange, as he had 'packed the order himself'. The refund request would take time, as had to be forwarded to head office - I never got the refund. I guess my masterplan of stealing garlic breads from Domino's Pizza that I didn't even want in the first place will take a little more time to perfect. I will never...