Really awfull service, went to the pizza Hut foxhall road store . Ordered a vegetarian pizza and explain them to wash hand and use the gloves. They made the vegetarian pizza with chicken and a quality was very poor. Manager told me that they use separate topping for vegetarian pizza but was struggling to give the clear answer. She doesn't know how to handle customer complaints, she involved a customer to help her, asked for customer complaints contact number she was discussing with other staff. When I asked for refund being a manager she told me she needs to ask her boss to authorise the refund, she advised me when I'll make a online complain they will refund but I had to ask her for immediate refund. When I asked her about the cctv footage about the other customer she told me it doesn't record anything only for live telecast, what a joke cctv doesn't record anything. Be aware of this fact they don't follow the customer needs, if you are vegetarian or allergic to anything please do not go to this store. Overall it takes 45-50 minutes to sort out...
Read moreWas looking forward to having a pizza delivered as haven't had one for a while, but was very disappointed. I ordered 2 pizzas, one of which was the meat feast stuffed crust, the other being a chicken supreme. I usually really enjoy the food from Pizza Hut, was really hungry and this was our Sunday evening treat, so imagine our disappointment to find that both pizzas were absolutly horrible. They bad been totally drowned in the tomato base that had been used, this being so over-powering that it was the only thing we could taste!! Couldn't taste the chicken or the meat, it was horrible. They had both been made with far too much tomato base It totally ruined them. Even when breaking a slice to eat, the paste was dripping off the slice, even our plates were swimming it tomato paste. Extremely disappointed to say...
Read moreAbsolutely shocking service from the 'manager' keiron.
Ordered pizza hut regardless if its delivered with uber eats still PIZZA HUTS FOOD. Didn't receive all of our order. Just come out of surgery at the hospital and all I wanted was my full order. Parred me off to uber and pretty much said he doesn't care take it up with them.
Tried to call uber of course you can't get through. He has just allowed uber to rob us and his customers. Blazey attitude and rubbish resolving skills.
Great customer services mate, even better managing skills.
Pizza hut, review your staff and your...
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