Costa Coffee — Restaurant in Lancaster

It was very quiet when I went in about 3pm on Monday. I was looking at the menu and waiting to order, There was only myself and someone behind me in line. instead of asking if I want to order, the server immediately spoke to the group of 3 people behind me who hadn’t decided what they wanted and then waited for them to decide and to order, cutting infront of me. I assumed they didn’t realise but then I get to place my order, and the girl immediately walks off after putting it on the machine when I tried to say I had a costa rewards scan to get points. So I didn’t get my point, and then while waiting they seemed just rude in general, all three looked absolutely annoyed at anyone who came in. I get working on a Monday isn’t the best but being decent to customers isn’t that difficult . Then when I get my drink, a cooler, it’s half empty, not even up to the fill line and tastes very strongly of the syrup used, making it rather over powering, it’s also more liquid like it was fully melted than an icy cooler, think too much syrup and too little ice.

Overall they may have been having a bad day but they were rather rude and seemed annoyed anyone came in the...

We arrived at the train station 15 minutes before the train arrived, we went into cafe and ordered a large americano and regular cappuccino, the server shouted our order to the 2 baristas who was making coffees, 2 ladies then came in behind us and ordered 2 teas, the baristas decided to make the 2 teas before making my order, so I just had to stand at counter and wait for my order to be made while watching the 2 ladies walk away with their teas, I have to say this was very bad customer service and I was very angry to be...

When I go to cafés, I usually do the following things: make an unusual order (unusual cappuccino) and rate the coffee in my head. This time, I ordered a coconut decaf cappuccino, and the order was taken well. The staff were very polite, the milk was not scorched and the froth was fine (which is something, surprisingly, something you get in quite a few cafés) and the atmosphere is warm and cosy (they even have a wood stove). The only nag is it's still quite expensive, but that's Costa in general, not just...