Malt Shovel — Restaurant in Leeds

Booked for a party of 6 a month in advance for a friend's birthday. Arrived on time only to be told they had no tables available for us and that we 'should've booked' by who I can only assume is the manager (Kaz) . After explaining for the second time that we did book we were told that they'd recently moved over to a new system for bookings and ours hadn't been transferred over. Another staff member (petite girl with dark hair) on shift was trying to help us out and find a way for us to still dine with them by moving some tables around, however Kaz told her she couldn't move the tables in order to cater for the dogs in the pub. Surely you would think paying customers would take priority over dogs but evidently not. The other staff member was nothing but apologetic and told us other places in the area that we could try. Not a single apology was made by Kaz and she made us feel like it was our fault, even though we booked well in advance. All of our party have or do still work in hospitality (managment roles included) and we were appalled with the way this so called manager dealt with us. We would like to thank the young girl who dealt with us in a professional manner and who tried everything she could to...

Chose this pub as visiting a local attraction & managed to park in the very small car park at the back, probably only room for 3 cars really but not surprising as it's a local, city pub. It's not a flashy pub, a bit worn & tired with the decor but had attentive, nice & friendly staff. Ordered food which was nicely made & arrived in good time with the lady in the kitchen coming out to our table to check how I wanted my 2 fried eggs cooked on my gammon & chips meal! Brilliant! Ordered dessert afterwards which was presented well & tasted great! Menu had some good deals & the food was simple but tasty. Thank you to the...

Customers and most of bar staff friendly other than 1 male member of staff. When asked where the male toilets were he was leaning on the bar never looked up and said 'over there'. We complained to the manager who apologised for him but wasn't seen telling him off. Also all the customer tables and chairs were covered in dirt and dust on the legs and underside. Probably won't go...