Greggs — Restaurant in Leeds

Tracy and the team are fantastic and always so helpful. However today it was Liz and her colleagues (I’m sorry I don’t know your name, SO sorry!) Sunday 12th at between 1.30-2pm. Partner had a free sandwich and we also asked them to make me a tuna sandwich in a roll because they didn’t have any and the colleague offered to do it for me, I was so grateful and she was so nice about it. Liz made it and it was so fresh, tasted amazing thank you guys for doing that, I was truly appreciative for it.

Someone further down commented on them looking at their friends phones instead of serving… no offence but we aren’t friends with them but we just know them as staff so well in the armley Greggs that we always chat to them. Our dog passed recently and we got tattoos so we’ve been showing them pics of him on our phones and showing the tattoos and chatting with them a bit more than we usually would. Because we need it.

Tracy has come out to hug me and the other staff members have been wonderful about the whole thing, really made us feel better when we’ve been so down. Please pass on our thanks, they’re SO incredible and know their regular customers, ask how we are and so on. They’re wonderful.and their friendliness keeps us going back

Regarding the pasties being cold, etc, they are just following their food standard code that they are given from Greggs. They’re not allowed to throw food out and have to keep it under the heat for a certain amount of time which keeps it still ok to eat. It’s not THEIR problem, the staff aren’t purposely serving you cold food, good lord 🙄 maybe go to head office rather than moan about the staff, they have to do what they’re told or they’ll get disciplined for throwing food out and wasting it! Know this cos I’ve worked in cafes before and it’s exactly the...

Rubbish I got a cold steak slice and a melted yesterday's cream doughnut it's freezing out so how the cream was so watery is a mystery bit warm under the lights maybe swop the products over and you've got a winner! Oh and could the staff serve instead of looking at their mates phone over the counter and having a little chat people say youngsters are bad trust me old ladies who don't give a hoot about customers and products are worst ..if it's in a hot could ter you expect it to be tepid at least ..or shoot me down in flames but they could tell you it's cold but if you want something to warm you up the cakes are nice and melting .. keep the money your need it when people get sick of your monopoly on expensive left overs. Lol I gave you a star cause...

Placed a large order (for work) on the app for collection at 07:30.. get there bang on time and the shutters are down. Waited 20 mins til 07:50 and shutters still down! I could see movement in the shop but they were nowhere near ready. As I didn't want to look like a madman banging on the shutters I just left, with a view to getting a refund. Finally got a text at quarter past 8 saying the order was ready.. 45 minutes late! Why advertise that you are open at 07:30 when your shutters are still...