The Grand Valley Bar & Kitchen — Restaurant in Leeds

Absolutely disgraceful customer service. If I could give them -5 stars if I could. We rang to tell them that the fish stew was missing from our order when it was delivered and the cashier proceeded to LIE and claim he tried calling us to inform us it was out of stock, when he clearly didn’t. We then asked him if we could have a substitute because we can’t eat rice dry without any stew, he then agreed and said he would send us out beef stew straight away once the delivery driver had got back to the shop.

40 minutes later still nothing so we decided to call back to find out where it was. The cashier once again LIED and said the delivery driver came in and asked for the beef stew to bring to us? This would not have been possible as the delivery driver didn’t even know we rang them to ask for the substitute, only the cashier did.

Not to mention the suya was 60% bone and 40% meat which we had paid £12 for.

After 10 minutes of this man being rude to me and saying there’s nothing he can do and raising his voice at me I had to terminate the call because I was so upset. We have ordered from Grand Valley many times before and being native Nigerians ourselves absolutely loved the food.

However, after this incident I can hand on my heart say we will NEVER be ordering from them again. For customers who regularly orders from them, the way they spoke to me really disappointed me and upset me.

I ADVISE ANYONE THINKING OF ORDERING FROM THIS PLACE DO NOT!!!! The worse experience I have had in a very long time. Now I am left to eat dry rice and dry boney beef....

Really disappointing visit here this evening. Asked for the kids to meal to come first but the young girl behind the bar said it’s not possible, fish fingers and chips should have been the easiest and quickest thing to make considering it’s freezer food. So I purchased a packet of walkers crisps in the meantime to keep the hungry toddler happy. The crisps went out of date 2 months ago plus no disabled toilets/baby change facilities.

We waited over an hour for dry, cold hard Jollof, soggy fried rice, frozen cold suya and Luke warm pounded yam, dry fish stew. To make matters worse the fish fingers were oily and soggy and the chips came 10mins late. I’ve never paid for and received such abysmal food!

The actual ambiance and music was great and it works so much better as a bar! Put some more pool tables in and have a bbq out back making suya/street food rather than trying to run a kitchen. Or get a proper chef who would be embarrassed to serve...

This is a cosy place combining a restaurant, pool table and a bar with facility for transforming part of the restaurant into a private function space for a birthday or similar event. A Southern African menu is a key attraction - try the Nyama choma (BBQ beef), Ntaba (fried goat) or even fried tilapia. It is not very large but can manage space for a spot of dancing and some music. The TVs on the walls tend to show some sports, so yes the kids won't be traumatised by adult or violent scenes. The toilets can be wanting when there is a crowd otherwise they are generally clean and well maintained. Good selection of drinks. I even had a cup of tea! Parking is around at the back of the premises. Recent roadworks around this place make parking a bit frustrating. I haven't noticed any wheelchair users here but that is something for managers...