Nando's Leeds - Briggate — Restaurant in Leeds

This is going to be long so be ready. This happened a while back but needs addressing. My boyfriend and I politely asked ‘table for two please’ which immediately seemed to cause a small dispute between the member of staff serving us and the manager as to whether there was enough room in the upstairs eating area which looked to me like the waiter knew there was no tables available however the manager appeared to say something along the lines of ‘there will be somewhere’ snidely and not seeming to care at all as to where we would be sat!

We were then lead upstairs by our waiter and then seated on the SAME TABLE as a family already sat there with only a tray of sauces separating us! YES you read that right, the SAME TABLE. This was clearly the ‘somewhere’ the manager was talking about) Obviously this took me by surprise as why would I sit directly nexto a stranger to eat my food and enjoy quality time with my boyfriend?? The person who seated us had not even addressed the table as ours or checked if it was okay (‘this is your table or is this okay for you...’etc) because even she knew it was weird and was not the right thing to do! Reluctantly I sat down to try avoid awkwardness however I felt far too uncomfortable and rightly so, so did the other people sat there! We got up and left after two horrible embarrassing minutes of trying to discuss what to do and how to not make this the most awkward thing in the world. Me and my boyfriend left feeling very angry and upset and completely confused as to why we would be mistreat like this. I am absolutely appalled I get that you’re busy but each customer should be treat like an individual and given the same amount of care and time as everyone else instead of treating us like animals in kennels for the sake of getting more people in! I would happily wait for a table if it meant having MY OWN which I’m sure anyone would say the same when it should be standard procedure anyway! Never in my life has anything like this happened I am so furious not only because it is rude and appalling customer service but because it is so inconsiderate and careless for us as customers. I love nandos but I will NOT be returning to this one. Not even...

Feel I need to give some background first - basically I’ve had a really terrible couple of weeks, getting over a bereavement. Ready to go out again today. Me and my friend were excited for a cheesecake. Sounds silly, but it’s our favourite dessert. We tried Nandos in Trinity first - they let us know before sitting down what they didn’t have in stock. Cheesecake was one of them, but no bother, we’ll try Briggate. Get to Nandos Briggate and informed of a 15 minute wait for tables. No problem. Asked if they had the cheesecake in, as no need to wait if not. Confidently I nformed by the girl greeting us that they did have it in. Waited to be seated and then immediately ordered at the counter. After waiting 20 minutes, another girl tells us they don’t actually have any cheesecake in now, as they’d just given it to a couple next to us. They were still eating their mains when we arrived and when we ordered, so not sure how they took priority over us. We saw the girl in the couple go to the counter after we had already been up. Didn’t feel like we could argue it, as they were sat so close to us and (for lack of a better way to phrase this) the couple looked a bit rough. Me and my friend aren’t ones for confrontation. We had the cake instead, which was not great. Honestly such an annoying experience. The girl who greeted us and the boy who served us could have actually checked that the cheesecake was in stock? Why did the first girl just lie? Just seems rude and inconsiderate? I know it might sound silly, but I really needed this good thing I was excited for and it genuinely...

We decided to go for our works Christmas meal as 4 of the team had never been. The restaurant was pretty empty when we got there we were not warned that there were a lot of items not available. When ordering the young lad looked really embarrassed. He was very polite and apologetic. There was hardy no drinks available, no chicken wings so we had do a lot if back and forth. The young lad said ill give you a free bottle of wine as an apology, i thought this was a lovely gesture. The woman said NO WE CANT DO THAT, no polite conversation, she was talking as if i wasnt there. Her attitude throughout the visit was hostile and not very welcoming, which was a shame as we were all in good spirits. The food came, it was dry and underwhelming. Noone came to see if everything was ok, we ended up leaving most of the drinks we ordered untouched as they were horrible so unless you are an IPA or cheap wine / vinegar lover, stick to soft drinks so it was a waste of £200. On leaving i spoke to the manageress who was also hostile, unhelpful and said its Sunday we are out of alot of stuff - fair enough but if you are open and have paying guests you could at least pre warn them when they come in or throw a few free sides in as a gesture of good will, failing that you could try have a touch of customer service. You could learn a lot from the lad that was on the till. Appalling experience from what is expected from a...