Pizza Hut Headingley — Restaurant in Leeds

Ok to begin. I ordered a pizza on pizza hut web site last night for my son who was assaulted in a club and had to spend most of the day in hospital with a fractured orbital socket. Ordered a chicken sizzler for him and never noticed until I checked how long and my email for this that the order had gone through as a meaty one. I sent it back and asked the delivery driver to tell them it was the wrong order. He told me to phone the shop being North Lane Headingley the guy who answered initially was ignorant I asked him to send what I thought I had originally ordered and he just hung up. 45 mins later I phoned them to find out where this pizza was to be put onto the phone to a guy who called himself Murphy that I had sent the pizza back I explained to him this wasn't the first time that pizza hut website had ordered a completely different pizza he told me to phone customer service. I asked him if I could call round to collect and was told no. This morning I did call customer service to hear a message saying since COVID they no longer have a manned line and to contact the store you ordered from. Pizza hut have £21.48 of mine which I know I am not getting back. Just letting people know maybe use Papa John's or Dominos. As the service and standards from pizza hut are appalling. Couldn't add picture of pizza BECAUSE I...

My 2 daughters 1 aged 15 and one aged 13 went to collect a order we placed at this branch when my daughters came back to my car which was parked outside the shop there mood seemed a bit off I thought initially they both had a disagreement like siblings do it’s only until after eating at home I asked them what’s wrong and she said the guy at Pizza Hut called Fahad was saying inappropriate things to them like Mmm you smell nice what’s that perfume your wearing and your hair is so long and shiny and your so pretty. I rang the store straight away but I got nothing but excuses and my daughters been called liars the following day I reported this to the police. I wanted to write this review so this doesn’t happen to anyone else’s child. If I could give minus 100 stars that’s what this Pizza Hut would deserve. My daughter also took a picture of the nasty man as they call him I will upload if anyone...

Ordered the ‘2 pizzas, 2 sides and a drink’ deal online. An hour went by with no contact/delivery so I called the store. The person on the phone said “I’ve just dispatched it, so it will be with you in 5-6 mins”. We’re a mile down the road so that should have been an accurate time estimation. Over 20 mins later they eventually showed up. Bearing in mind I could have walked to their premises in 15 mins, I’m not sure why it took 20 mins to drive. The only conclusion I could draw was that the person on the phone had blatantly lied! When the food got here I had to actually warm it up in the microwave it was so cold! An hour and 20 mins wait for cold pizza 👍 Very very poor service. The Pepsi was...