Starbucks Coffee — Restaurant in Leeds

I recently ordered two medium lattes to go, and the experience was nothing short of frustrating. After waiting around for 20 minutes, I noticed that everyone who ordered after me had already received their drinks. When I finally asked about my order, I was told there was no record of it.

A person, who seemed to be the shift manager, approached and made me feel as if I was lying about having paid for my order 20 minutes earlier. I explained that perhaps the person at the till misunderstood my order or my name, as there were two (completely different) drinks sitting there under a name that didn’t even resemble mine. However, instead of resolving the issue, the manager implied it was somehow my fault for not having a resit or the the mix-up in the first place. My only mistake was not actually asking for the resit (lesson learnt).

Beyond this specific incident, I've noticed a significant drop in customer service and atmosphere at this location over the past two years. The staff seem so uninterested in their work, and their expressions show it. You end up feeling more like an intruder than a valued customer.

I don’t usually write negative reviews, but the customer service here has become incredibly disappointing. I left feeling as though I was being accused of some sort of coffee scam. This was a truly terrible experience, and I certainly won’t be...

Firstly il start with how often I visit this Starbucks and how amazing it always is with fabulous service! M However this morning 8:25am on 5th April the service was absolutely apporling! Not only did I wait up to 30 mins to be serviced and receive my order but it was completely wrong! I asked for a small blonde roast soy latte and a medium caramel machiato with skimmed milk. When I receive she order they gave me a large blonde roast soy latte and small caramel machiato with skimmed milk. When I told them the order was wrong they told me that’s what I had ordered.. extremely rude with no apology! Resulting em asking for a refund after already wasting my time and making me late for an appointment. I don’t understand how you can get it so wrong! The staff also needed to improve on their customer service...

The young lady who served us this morning seemed to be having a difficult time and was not very friendly towards us or another foreign customer. She prioritised the British customer's order, leaving us waiting for quite some time. Her attitude was quite shocking, as she did not smile or interact with us at all. When we pointed out that our coffee was made incorrectly, she made a face and seemed annoyed. While waiting for her to remake our drink, we noticed her gossiping about us with what appeared to be her manager. In contrast, there is another lady here who is always smiling, welcoming, and interacts with all types of customers. She seems to genuinely enjoy her job and has a wonderful personality. I believe her name is Joe, if I'm...