Flying Pizza by San Carlo - Leeds — Restaurant in Leeds

Birthday meal with the family.

This is normally our go to restaurant for special occasion dining, usually we have always been satisfied.

However, we haven’t been for a while and to much disappointment it’s extremely unfortunate how much has changed.

We had a special occasion to celebrate a birthday and Chinese new year, with all the family in attendance after many years.

On arrival we stated we have a reservation for a table of 5 people @6:30pm with 2 more additional guests if possible. To which the man responded in an obnoxious tone “well why didn’t you call? you should have called so we can get the table ready”.

It’s a Monday evening and business was quiet, typically yes I agree advance notice would be preferred however our additional guests only became available last minute.

Anyway as the evening progressed our meals arrived.

One meal in particular- Spaghetti Gamberoni Piccanti. One mouthful and you’re instantly salivating because it tastes like you’ve put a teaspoon of salt in your mouth. You don’t know whether to spit or swallow. Anyway I thought maybe it’s my tastebuds because I’ve drank Coca Cola it’s sweetened my taste. I urged the whole table try a mouthful and share their thoughts.

Immediately no words needed, everyone gave the same facial expression as if you took a bite into a lemon. The saltiness made your face turn sour.

I asked the waitress “how is it made to be so salty?” She replied “it’s the anchovies, shall we remake it without?” I accepted her offer hoping second time lucky.

After everyone had eaten their meals, my second attempt had just arrived.

I admired the piping hot steam radiating from the spaghetti. After 1 forkful, the disappointment was disheartening. It just tastes exactly the same as the one I sent back.

Again I urged the whole party to sample the remake to give their verdict incase I was going mad. Everyone agreed- it’s so salty!

By this point my appetite has subsided (thank goodness for the tomato garlic bread as the starter).

I raised this with another waiter to ask “how is it still so salty after returning it the first time?” He replied “it’s the capers, sorry madam it’s just how it’s made”

Unfortunately I couldn’t eat the meal, it tasted unhealthy. If I was someone who suffered from high blood pressure this could potentially trigger a heart attack.

When paying, we asked to remove the inedible dish from the bill. The waiter exclaimed “it’s not our fault, this is how it’s cooked!”

For such an established brand to be once so well regarded in the hospitality and catering industry, to receiving this level of service is appalling.

I’m not saying the customer is always right, however if you are trying to make it through such a competitive market during uncertain times please remember. YOUR customer is paying your wages and supporting your family.

All types of feedback is an opportunity for improvement, not an opportunity to make the person feel bad for trying to help.

For any business to succeed listen to the people who INVEST into your establishment. Whether that may be time, energy, efforts and financial.

Never let a customer go, with a bad taste in their mouth. Because you never know how many other mouths are left with a bad taste. (The irony)

Morale of the story: take your hard earned money elsewhere, where you are valued and...

It has taken me a long time to write the review and I have been putting it off but I felt it was wrong of me to. It share my experience

Firstly - the food cannot fault it! It was lovely. Me and my sisters took our children after visiting a play cafe nearby.

I was extremely excited to visit hearing great reviews and after some difficulty in finding parking - walked through the door. I stood with my 4 year old and a heavy baby seat waiting to be seated only to be ignored by the woman who was sorting glasses behind the bar. She saw me a few times and didn’t even acknowledge me. I then said excuse me loudly and she was like ‘What would you like’ - I told her it was pretty obvious I was waiting for a table after she had seen and ignored me on a few occasions (I’m talking a few. Minutes here) - she then said something under her breath and seemed flustered and took me to a table.

The restaurant was pretty empty- it was Monday lunchtime and there was a party of guests. We had 4 children been 3 of us - we asked them to take away wine glasses etc and again the waiter seemed annoyed by this. He had a really strange attitude - angry and nice at the same time.

We ordered our food - and accidentally my niece dropped a side plate. My sister apologised and said it was an accident and he said ‘what like did she throw it and it was an accident- how wa sit an accident ’ - again clearly annoyed. My niece is 2 years old. My sister apologised again - the kids were sat playing with their toys- not massively loud nor quite.

There was a weird atmosphere - abit tense - we felt really unwelcome almost like tour faces didn’t fit.

But what really annoyed me the most- was that my sister ordered a pasta with meat (we were told the meat was halal) and we were asked if we needed Parmesan.

She asked if there was vegetarian Parmesan and the waiter pulled a face - annoyed ‘Madam I am Italian we do not do vegetarian cheese that’s not real cheese’-

He then went on to say ‘I don’t understand you- you want meat in your food and vegetarian Parmesan- and started muttering under his breath and making hand gestures of annoyance’ my sister pregnant was taken aback abit and said okay:

At this point I got abit angry and called him over - I explained that the meat was halal and she could eat it but the Parmesan she couldn’t because it’s not halal. He said ‘okay okay’ and walked off.

After that he blew hot and cold but it really left a negative impact on everything.

The atmosphere was lovely - and the service was good too- but the attitude of both the blonde lady at the door and the waiter was awful. I have very rarely felt unwanted in a space. And the staff really made us feel Unwelcome- the tone of the waiter in particular was rude

if we didn’t have 3 hungry kids we would have walked out. So I don’t know- maybe we caught the staff on a bad day- which is a shame because the food was nice.

But regardless - I have never made to feel like this in any establishment - from being ignored at the door to being spoken to so rudely. I highly suggest some kind of staff training. And if your issue is with certain types of people or families with children- maybe a sign on the...

I went to the flying pizza, Street Lane yesterday for my birthday with my husband. We ordered starters and a large seafood dish to share with sides, the starters came promptly and were delicious. Then we were waiting and waiting for our mains, other customers were receiving their mains before us when we had ordered before them. I enquired with a young waiter to see if our order had not been taken, he said he would find out and still we waited. So then my husband went to ask the older looking male waiter who seemed to be in charge, who at the time was putting an order into the computer system. My husband said "excuse me" and without looking at him the waiter held his hand up in his face to motion my husband to not talk to him. Then probably realising his rudeness the waiter apologised and said he was in the middle of something, which is no excuse for such rude treatment. I have been a waitress in the past and I would never dream of dismissing a paying customer like that, being a waiter your job is to multitask and if you struggle to do this in a polite and efficient manner then you are in the wrong industry. Then our main came out and we were asked what sides were ordered with it, so I asked if our order was not taken and the waiter said it was a problem in the kitchen that our mains were called away instead of starters. However this doesn't make sense because if that was the case we would have been asked if we wanted deserts or more drinks, we were not spoken to for an hour after receiving our starters. During which the elderly waiter was speaking at length to the woman sat next to us while we were simply ignored. To top off such terrible service we were given the bill with the service charge added, no apologies, no adjustments to the bill for the mistakes made. This is such a shame and I really feel for the kitchen staff because the food is always beautiful, the venue is beautiful but the staff, specifically the older male waiter needs to change his attitude and realise he is working in the service industry and to treat customers with respect. All in all a very negative experience for my birthday...