Bavette Steakhouse — Restaurant in Liverpool

This place has potential but I want to shake the staff as they are missing the mark here.

It was a quiet Sunday and we were shown to our table. There was a lot of options on what we deemed was an exciting menu. Also an extensive cocktail menu on show.

My partner ordered a beer and I ordered a Kir Royal off their cocktail menu which I would deem quite a basic cocktail. The waiter was confused when I asked for the drink and checked with the barman, I was told they couldn't make this. I ordered another cocktail but then the waiter returned and told me he could make a kir royal so I said I would have this. He bought the drink over and it was not a kir royal, it was made with what seemed some kind of strawberry liquid, prosecco and watered down. Very odd. I didn't want to argue at this point given the waiter seemed confused about a drink that was on their own menu.

There was 2 course menu for a discounted rate but we ordered from the normal menu due to the unusual starters on the menu. My partner ordered the beef sushi and was told they didn't have the rice to make this. He ordered another starter which he described as basic. I ordered crispy goats cheese and this was a good sizeable starter with a nice accompanying chutney which added great flavour. The waitress who delivered the starter left us without any cutlery and ran away so we had to flag someone down to ask for some which was annoying.

For main my partner ordered the new york strip and had no complaints and I ordered the bavette flank. The waitress delivered both mains on a trolley. On delivering both mains she dropped the hot peppercorn sauce on the floor, thankfully this avoided my leg by inches. I have worked in hospitality before so I know these mistakes can happen and I am often very forgiving but she never even asked if she had caught the sauce on my clothes, she took the spilt pot and said it was the 3rd time this had happened and went back.into the kitchen. A waiter came to spray and clean the floor but again no-one asked if my clothes etc were OK. It did transpire they had taken our drinks off the bill, I assume this was an apology but nothing verbally was said to this effect. This could have in fact been an error.in billing who knows. I would have appreciated some communication to acknowledge the situation.

Our mains were tasty, good portions so no complaints re food but the general atmosphere in the restaurant was so off. The staff wouldn't acknowledge you unless chased, the head barman stood by the door singing in another language aloud and on the phone to someone which was incredibly off putting and unprofessional. Given restaurant was quite quiet.

We were one of three tables in the entire restaurant and when we tried to get a coffee and the bill. We tried our hardest to catch someone but felt every staff member were doing what they could to be preoccupied to not deal with us in an empty restaurant. The waiter continued to sing or whatever he was doing on the phone by the door. The attitude of the staff brought down the experience considerably. While the food wasn't mind blowing we would return if the overall experience had been good but we felt let down and as a result would not return.

I think basic service principles need to be considered and improved and this will bring people back to the restaurant in future. The food is good but more needs to be done to excel as an...

Honestly, we were extremely disappointed. I'd like to start off by saying the waiting staff were fantastic, friendly and well presented, we couldn't fault them at all. The starters we had were the beef sushi, 4 tiny balls of rice with one layer of beef wrapped around them for £11, my girlfriend had a very salty ham crochet which wasn't bad but over salted by a country mile, it was her birthday so we decided to get the fillet mignon (medium rare) the menu said table show with it, what came out was honestly a pathetic sliced beef style very thin cuts on a slice of bread no table side show and for £40 each. She sent hers back as it was well done and tiny I'd unfortunately eaten half of mine by the time they asked how it was so I made do, they brought something else out also supposedly fillet mignon much thicker this time twice the size of what they gave me, but going off of the taste, shape and fat, this was definitely sliced rump steak, they had no fillet and decided to pull one over on us, when they took hers away to change it they took her beef dripping with it untouched and forgot to bring it back over £100 down the pan absolutely would not go back and would not recommend to anyone. Chips were cold and 40 minutes wait for mains after starters and the venue wasn't even full.

Such a shame, we were really really looking forward to it and very excited. Disappointed isn't even the word, went home feeling robbed...

Cant believe the experience we had a couple of days ago. I have been here a couple of times before and loved it, today was different. The service straight away was bad, the server just didnt seem bothered that we were there tbh. Us adults ate our food which was lovely, but the children didnt touch the chicken strips. I thought maybe they wer just being fussy so i tried some, but no, to my astonishment it was raw!!! My son had been served raw chicken and both children had tried the chicken. The craziest thing tho was that when i handed the chicken to the server he disappeared into the kitchen and didnt come back over. After waiting for him to come over and explain how this could even happen i got up and went and found him and asked for the bill. He came over and again just completely ignored the situation. I asked if he had anything to say about the raw chicken and his reply was 'some chicken pieces are bigger than others so...' i was so shocked at this reply. He didnt even apologise until i said that we hadnt even received an apology. I have emailed and messaged asking for a reasonable explanation or a real apology and i am still waiting. I was in utter shock (still am tbh), and to make matters worse, as we got ready to leave we noticed the childrens high chairs where being kept in the disabled toilet. My niece had been sitting in one of these dirty highchairs. Ill be very surprised if the kids...