Eton Place — Restaurant in Liverpool

If I could leave 0 stars I would. This restaurant is appalling. I have never had an experience like it, we are so disappointed. We had a booking 3 months in advance for Christmas Day and as we arrived at the restaurant on Christmas after receiving multiple emails confirming our reservation and paying a near £200 deposit to be told there was no space in the restaurant and that they had double booked. The 7 of us including 82 year old grandparents were completely shocked. However this was not the reason for the 0 star review as I understand mistakes can be made and things can go wrong (however you would think a restaurant on a special day like this would take higher precaution for no mistakes to be made especially after taking deposits from people) The reason for the review is simply how the situation was dealt with, absolutely no consideration or apologies from any of the staff members or the owner. To this day the owner has still not called us to apologise and we are currently on the 11th January. My family were considerate enough not to cause a fuss in the restaurant on Christmas day and just left in disappointment. However we have since called back to share our disappointment and to speak to the owner about the situation to which we have been told everytime that the owner is “not available” and to “leave as many negative reviews as we like”. I understand you are probably looking for a review on the food which I can’t comment on as I did not get to eat a meal from this restaurant. But please take into consideration before eating at this restaurant the type of people you are giving...

I visited this restaurant tonight and in my opinion it was disappointing

The food was disappointing, something you would expect a student to make .

The presentation of the food was disappointing. Again something you would expect a student to present for themselves

The staff were not welcoming and looked stressed. Not unfriendly, just not welcoming.

My friend could not drink her wine it was poor.

I had a diet coke. It was not a diet coke, but instead a sweet cola mix, coke substitute

A word on the toliet. The toilet flush did not appear to work properly, it was very weak. The toiler door lock was broken. There was no hand dryer and hand towls had run out.

A word on the Just Eat reviews which gave it a review if 5.5 out of 6 with 2437 reviews. There appear to be some if not many fake reviews. A cursory look at the reviews shows a person called "Ninea" giving 6/6 on 22 occasions!! in just the first 5 pages!! of reviews. There are 82 pages in total so your guess is as good as mine as to how many times "Ninea" reviewed this restaurant and gave it 6/6. Many of the reviews leave no comment just 6/6....

Ordered the monkfish and prawn kebab, really looking forward to it, arrived at my house nice and early with zero monkfish, still charged £16 and they had my phone number and didn’t bother to call to let me know.

I called them up to ask why they didn’t bother to call me to let me know, guy on the phone said to me “we’ve done this all day and your the first person to call us up to compain” bit of a joke, could have swapped my order, but been charged full wack for something I didn’t receive. Message to Eton Place - customer service goes a long way, and a phone call can take 30 seconds, reputation is a hard thing to get back. Won’t order...