NEAPOLITAN Pizza & Bar - Lime street — Restaurant in Liverpool

I think people should know a few things about this place that aren’t obvious from the glowing reviews. Staff are not treated fairly – working time regulations are ignored, with inadequate breaks during shifts and insufficient rest between working days. To make matters worse, if a customer walks out without paying, the cost is taken from staff tips, a practice that has been illegal since October 2024 under the Employment (Allocation of Tips) Act.

The restaurant also markets itself as “authentic Italian,” yet staff are regularly sent to Lidl with a printed shopping list to purchase over 25 items, including tuna, cheese, chicken, beef, and pork. While some ingredients may come from Italy, it is misleading to present the food as truly authentic when so much is sourced from a discount supermarket. Customers paying premium prices deserve honesty about what they are really being served.

UPDATE.I appreciate that the owner has chosen to respond at length, but I think it’s important that customers reading these reviews understand a few things beyond the polished narrative.

Staff Treatment & Breaks: It is easy to claim breaks are recorded and verified, but the reality on the ground can feel very different. When you are working back-to-back shifts with insufficient rest time between them, ticking a box on a form doesn’t change the impact on your health and wellbeing. Readers should consider that “30–60 minutes daily” sounds fine on paper, but it doesn’t address staff repeatedly finishing late and then being scheduled again early the next day.

Tips & Non-Paying Customers: The owner insists staff tips have always been handled fairly, yet multiple staff members have raised concerns in the past — serious enough for management to intervene with safes and oversight. That alone shows it has not always been as flawless as claimed. The point I raised about covering walkouts with staff tips isn’t something that can be brushed aside with “where is your proof?” — because the imbalance of power between employer and employee makes it very hard for staff to speak up publicly. The fact remains: the law is clear that staff tips cannot be used to cover business losses.

Authenticity of Ingredients: The response leans on “supplier invoices” and certifications, but this doesn’t change the fact that staff are sent to Lidl with large shopping lists including meats, cheeses, and other staples. Customers paying premium prices deserve transparency about what they’re actually being served. Simply dismissing this as “trusted local stores” sidesteps the central issue: it is misleading to market as “100% authentic” when discount supermarket products make up a regular part of the menu offering.

Tone of the Reply: Readers can decide for themselves whether the personal attacks, sarcasm, and attempts to identify and threaten reviewers reflect the professionalism expected of a restaurant operator. A confident business would simply address the issues raised with facts and let customers make their own judgment.

To be clear, my review is not a “fake personal attack.” I am highlighting genuine concerns that are not obvious in the sea of glowing reviews that your Staff are made to beg for. Employees deserve lawful treatment, and customers deserve honesty about what they are being served. Popularity and high ratings should never excuse breaking employment law or misleading the public. and you know as well as me you can't have the review removed as I've not said anything...

This restaurant is a true gem for anyone looking to experience amazing food with an incredible atmosphere. From the moment you walk in, you’re welcomed not just with great service, but with a warmth that makes you feel at home. Fabiana, the star of the evening, adds such a unique and personal touch to the experience. Her friendly, energetic spirit lights up the whole place, and she goes above and beyond to make sure everything is perfect for every guest.

The food here is another highlight. Each dish is packed with fresh, bold flavors and is clearly prepared with care and attention to detail. Whether you’re trying their signature dishes or something simple, you can taste the quality. The menu is well-curated, offering something for every taste without overwhelming you with too many options. Portions are just right, and everything arrives at the perfect temperature and timing.

The ambiance is cozy yet lively, creating an ideal setting for a memorable meal, whether it’s a casual dinner or a special celebration. The decor complements the vibe of the restaurant, and you can tell there’s thought put into every aspect of the space. It’s evident the team here takes pride in creating an experience that goes beyond just food and drink.

Overall, I would highly recommend this restaurant. Fabiana and the rest of the team make every visit enjoyable. It’s rare to find a place where the quality of food matches the quality of service so well. For anyone who values exceptional food with a personal touch, this is the...

I recently visited this pizza place, and I have to say, it was an exceptional experience from start to finish. The pizza itself was absolutely outstanding. The dough was perfectly light and airy, with just the right amount of crispiness around the edges. You could tell it was freshly made and crafted with care. The toppings were top-notch, bursting with flavour, and you could taste the quality of each ingredient. From the rich, tangy sauce to the melt-in-your-mouth cheese, every bite was a delight.

The staff were incredibly welcoming, greeting us with warm smiles and making sure we were comfortable throughout our meal. They were attentive without being overbearing, always checking in to ensure everything was perfect. Their friendly demeanour really made us feel at home.

The atmosphere of the restaurant also stood out. It had a cosy, inviting vibe, with a great mix of energy and relaxation. The decor was charming, and the music was just the right volume—nothing too loud, just enough to enhance the experience.

All in all, I highly recommend this place for anyone looking for a delicious pizza paired with fantastic service and a great atmosphere. It’s a spot I’ll definitely return to when...