PICNIC Smithdown — Restaurant in Liverpool

Had a shocking experience a few weeks back - have been several times as it's local and besides the food being hit and miss I still return. I ordered off uber eats for pickup around 6.30 and got the notification saying the food was ready about 6.55 I think so I went down and watched and waited while several orders who arrived after me picked up (which I assumed had ordered before me) but watched as people walked in off the street (full tables of people) and recieve their orders freshly made infront of me while I still waited for 2 wraps and chips without even any meat to cook in them - felt bad for the lads on the counter as they looked embarassed that I was still waiting there past half 7 and they told the cooks i'd arrived when I arrived too but for some reason my ticket got back to the back of the que. I was pretty annoyed to be honest but the food was the nail in the coffin - definetely the worst batch i'd had from there and I think if you can't keep up with the demand you should lock down any apps, as a slip in quality is highly detrimental to a business with potential like picnic - I won't be going back after this and am offering 2 stars for the previous orders.

Editing that I had a positive response from the owner via email and was happy with the outcome and have since been back and had a good experience...

I came in on Friday for breakfast with my sister and it was just a little disappointing (having had other meals from here knowing how nice it is). The staff are great and really friendly but we waited 40mins for avo and eggs on toast, meanwhile delivery drivers were coming and going by the minute. I understand it’s a lot to keep up with online orders etc but I thought that was a bit excessive. The two people who ordered before us seemed to get their order quickly so I’m not quite sure what happened. I also wouldn’t have minded waiting if I feel the quality of the food was there. One of my eggs had no yolk, I had one cherry tomato and the avo was non existent. Don’t get me wrong, it was extremely tasty but it was just a bit of a let down for £8 (plus £1.50 extra for a sprinkling of feta). I would have said something at the time but we were in a rush at that point (and starving 🤣) as I’d rather give any criticism there and then to give a chance to correct and wouldn’t have had time to wait for...

We have been her a few times and normally happy with the food, but we ordered the food today and are disgusted by what showed up. To start there was a very small portion of both chips we ordered, half a tray full. The worst part was the chicken burger, we asked for no tomatoes as I am allergic and it arrived with tomatoes on, the burger was fallen apart. When I tried to pick it up the top was soggy like clay and the bottom was ROCK hard, you can tell it was left there for a while and to top it off there was a burnt piece of ticket paper burnt into the bottom of the burger. I am speechless and never Experienced such bad food in all my life I am disgusted and promise to never order from here again, you can clearly tell the restaurant doesnt care about what they feed the customers they just wanted the food gone....