Pizza Al Teatro — Restaurant in Liverpool

We paid for a two course meal for two. Didn’t expect anything fancy. Was told when we got there we had £25 each to spend and a complimentary drink each with the food. Was also told any money left over from the £50 we paid could get drinks for the theatre. When finished we asked for the drinks menu as the food was £16 under the £50. I was told there’s no money left. I asked for a receipt as I believed this was wrong. A manager came over and said I believe you want to speak to me, I said I asked for the receipt and explained why. She then informed us that we had been charged for the drinks that we was told are complimentary. I was also told I’d been charged for a started as I didn’t have one and it was meant be a two course meal and also charged for the fries as they are not starters. The receipt added upto £42.00 because of the drinks yet the total stated £48.50. Tax was already added so this is actually illegal as it’s false statement of billing. I explained what we was told when being seated but the manager kept talking over me. I asked for the receipt and she put it on the table and stormed off. The food was below par. The drinks are very expensive and we would never have bought them at these prices (no price on menu as supposedly complimentary) the pizza had few toppings and the cheese cake was tiny and tasted like the frozen variety. We feel very let down and ripped off by this restaurant. PLEASE DO NOT BUY THE MEAL FOR TWO BEFORE THE THEATRE WHEN PURCHASING TICKETS AS ITS DEFINITELY NOT WORTH IT. In essence I paid £50 for 2 pizzas and two drinks and a cheese case slice that if I bought there at that time would have cost £34. The thing is we were also forced to eat off the set menu because we paid the £50 beforehand limiting our food options and drink options. Being explained wrong at the beginning, then getting charged for things we never had or was told are complimentary is terrible customer service. The atmosphere was dead and the toilets filthy. I wouldn’t...

Terrible place! Waiting ages for food to come out, asked for plain chicken wings as taken fries off the menu so for fussy eaters no option and they came out with spicy sauce all over them, they also didn’t bring them out with the other starters, everyone else finished before they came out then they were wrong. Can’t get anyone’s attention to get drinks. No plates cleared when starters finished so mains not started then when we asked for the mains and they brought a salad that should have been served with the starters! Booked at 5:30 only got mains at 6:30. Staff are lovely but so young and need training properly, like when people are finished clear tables and get mains out (We have a show to watch) Asked for side plates with starters as a sharing plate and never came. Give menus with no prices because they want everyone to have the 2 courses or 3 courses. Messed up drinks order, fetch wrong drinks. As I was only having a dessert as no option or alternatives (taken fries off menu) fetched it out twice after started them with mains even though they had been told to bring with everyone else’s dessert! Quite frankly you will get a better meal and better service in local take away on the way to theatre at a lot better price, with a lot more variety and you may get to show on time if you go somewhere else. Save yourself some money and DON’T book here. Shame on you Liverpool Empire for such shoddy service. Minimise menu,...

I went to this restaurant with my daughter before seeing wicked. We ordered food which should have came to £33.80 we had paid a deposit of £10 each which comes off the final bill so the food should have came to £13.80. when the bill came it was £65.35 then taking off the £20 deposit it came to £45.35. I payed it not realising. Then he asked me if I wanted a receipt and luckily I said yes. I worked out the price and called him over and told him it was wrong. He told me it was right. I went over the receipt again and knew it was wrong. I then went to another member of staff and told them it was wrong. They took a while to work it out. Meanwhile my daughter and I are missing out on being in the ambassador gold lounge we paid extra for. They eventually called me up and gave me a refund of £19.15 which I took. Staff did not apologise at all. I quickly left as we needed to get onto the theatre. I then went over the bill again and realised they have still charged me over £26 when it was only just over £13. I obviously couldn't go back as I would have missed out on the show. Make sure you get a receipt and check over it, because they don't bring you a receipt before taking the card payment. So how many other people have they...