Upper Crust Liverpool Lime Street — Restaurant in Liverpool

It's more what didn't happen! We ordered baguettes, which we wanted toasting. The first one's were burnt, so we had to wait for more to be toasted. Our friends had the same issue. Then there were no serviettes. Overflowing bin thing by the sugar and stirrers. I went to take the lid off my americano coffee to add sugar. The coffee had obviously been filled to the rim, which meant it spilled all over my hand, the table and down me. I rushed to the counter to get some first aid. The staff didn't have a clue what to do, and looked completely panicked. I asked if there was a sink with running cold water to be told no. Which I knew couldn't be true because of health and hygiene requirements ()()‍♀️ Then I asked if they had anything for burns in their first aid box. Only to be told no. I was completely shocked because again is required in all first aid boxes, especially when they have ovens, toasting ovens and hot drinks! I ended up using my own small bottle of water to pour over my hand, which wasn't really cold enough to do much. When I complained about how appalling the situation was, I was told they are short staffed. Not a good enough excuse in my book! Eventually, around 10 minutes after scolding myself, a young man appeared from Starbucks across the station concourse, and took me straight to the back so I could run my hand under the cold tap. The cold tap the Upper Crust staff told me I couldn't use. There wasn't any blue roll so I couldn't dry my hand. Which made me wonder what the staff had dried their hands on ()()‍♀️ He was so apologetic about what had happened and said he better take my details. While all this was going on a second lot of baguettes were burned, causing an even bigger delay. ()()‍♀️ I felt the staff lacked basic training and manners. I work with kids and even I have to take first aid and food hygiene regularly. At least one member of staff should be first aid trained. I'm glad it wasn't a child that was scolded, they would probably have been permanently scarred, mentally and physically, and a nightmare for the parents. I really am appalled by the whole thing! I didn't even get...

If you are feeling a little peckish before your journey and would like perhaps a nice sandwhich or a drink then don’t under any circumstances whatsoever choose ‘ upper crust ‘ to purchase it. We made that mistake and our empty bellies are now paying the price. I mean literally, where do you start with this abomination of a place. Staff looked like they had been hired from a zoo. Infact that is an insult to the animal kingdom. These people displayed all the enthusiasm for their job as a wet fart trying to escape from a pair of Ill fitting trousers. I was surprised they had mastered the ability to converse with customers in the English language. We asked for two tuna baguettes. They were quickly wrapped and placed in a bag far too small to house them. Then we asked for a cappuccino and a latte. When they came I noticed that the cups felt about a third full. When I asked why to the staff he replied “ that’s just the froth reducing “ . Great I thought, that’s that sorted then. So we get on the train and unwrap our baguette. The first three inches consisted of just dry bread, there was traces of tuna in the middle and the final theee inches were packed limply with a piece of dry lettuce. Thankfully no fish were harmed in the making of this joke of a sandwhich. Absolutely pathetic. Given the choice again, even if my life depended on me eating from here I’d...

No hello welcome upon approach after 3 hour train journey, service from young lady very poor, bought a baguette with poor amount of filling 😢 asked for a regular size latte and a regular size coffee to which I got an answer of " we don't do that size " ( it is on the board behind small / medium / Large ) !! Upon sitting down I may add I found it amusing that a simple ham baguette couldn't be supplied to a customer who was told " we don't do them " again no sorry 😐 Come on I'm new to Liverpool but found this amusing, I won't use you again and click now why every other coffee shop in the station was packed out with customers !! ( I can't say anything about your salted caramel hot chocolate didn't...