Seven Seas Brasserie — Restaurant in Liverpool

We booked the restaurant as the Liner was running a 'Park & Dine' promotion on their Pre-theatre menu before watching Hamilton at the Empire as a family. On our arrival, the car park was fully booked and we had to find another car park. The food was passable and the service was alright, but having to pay an extra £10 to park our car left a bad taste in the mouth. It would have been a nice gesture to take this off the bill as we had spend over £100 for our meal and we only booked the restaurant because of the convenience of free car parking and proximity to the Empire in the first place. The website does say that the car parking is subject to availabilty and that demand is high during theatre shows but advertising 'Free Parking' to lure customers in for theatre dine-in creates an expectation that we would not have to pay for parking and that the cost is included in the meal. The reality is that the parking can't be reserved with the 'Park & Dine' promotion and the hotel car park is used to accomodate hotel guests, open to the general public and if any spaces left... for diners trying to benefit from the promotion and can leave customers like us quite disapointed and...

They offer a theatre meal with free parking which we decided to try. OMG....The main course of lamb cottage pie one arrived OK the other was cold in the middle, so we sent it back. It took a very long time to return and when it did it was burned to a crisp and inedible. When we complained the waitress said " Well you asked for it to be reheated" as if it was our fault they were serving inedible food. The Chef clearly has very poor standards and management have staff with attitude issues both of which reflect on their competence. As a couple we wanted to eat together not 15 minutes apart and if edible food is too much to ask then they shouldnt offer what they cant deliver! I checked several times that they had recorded my car reg correctly so when we went to leave the car park, after going to the theatre opposite, there would not be any problem exiting it. When we did try to leave the car park the barrier stayed firmly down. Fortunately there was a very helpful Attendant who said this happens all the time and let us out. Seven Seas Brasserie and The Liner Hotel couldn't organise a party...

Myself and 25 friends attended the brasserie on Saturday, I had booked through Daniel and he was incredibly communicative and helpful throughout the whole booking process (despite last minute changes) and he and the whole team provided excellent service on the night, nothing was too much trouble. Thank...