We visited during the Eurovision for breakfast one morning so we expected it to busy, but we waited over an hour and a half for food. We noticed several people asked for a refund as the wait was just too long. It really didn't look that busy so we persevered. The staff were apologetic and thanked us for our patience. However, when the food did come out it was rather mediocre to say the least. The most delicious part were the pastries we bought to keep us going until the breakfasts arrived. Again the staff were lovely but it just wasn't worth the £50 for 1 breakfast and 2 side plates of items on toast. Little disappointed to say the least. I probably wouldn't go back again for food but the staff were a credit to the place, I just wish I'd said something about how bad the food actually was. As we were leaving we heard staff saying to other customers coming in that there would be an hour's wait for food. If we'd been told that from the beginning I probably wouldn't...
Read moreI was at the Albert Dock today enjoying the Eurovision activities. We went into the Gun O’Clock bar and was greeted by a nice man at the door. He asked us had we booked tickets to go into the bar to watch the Eurovision, we said No. On that basis he said for us to sit in specific seats which did not require a table being booked. We ordered our drinks and sat at the table. About 5 minutes later as the bar was starting to get busy a very rude bar man came over and said had we booked a table. We told him no and that we were pointed to this table which did not need to be booked. He then said in a very rude manner to us and another couple on the next table that we had 5 minutes to drink up and then we had to get out. Unfortunately although they have the Eurovision business at the moment they should not speak to their regular customers in this manner: We will never attend the bar again due to the rude nature of the staff member. VERY...
Read more4 of us visited yesterday at around 5pm. we were asked to provide ID to purchase alcohol. Id was provided, all ID’s were legal and honest however we were all refused service because the bartender “had never seen a Welsh ID”. I find this to be completely unacceptable and borderline discriminatory against our nationality. Why should we be refused because the bar staff are untrained and apparently oblivious to the different nations in the UNITED KINGDOM. Training shouldn’t need to be provided however the staff must be educated on the fact there are numerous types of acceptable and legal identification. We will not be returning thanks to the rude attitude...
Read more