Village Take Away — Restaurant in Liverpool

If I could give this place minus stars I would. Staff very abrupt, argumentative, aggressive.

Orders food on phone, repeats my order several times, goes to collect gets to my car and checks to see they've put the wrong sauce. Thought no problem I'll just go and tell them. Bare in mind I even repeated my order when I got to the store and they passed me the food. So goes back to get an instant snarl off a member of staff (she must have knew they had added the wrong sauce after I mentioned it in store when collecting and rather than change it she just passed it) so I says to the lady "hi you've put the wrong sauce on the sausage dinner." Before I'd finished the lady replied "no I haven't you asked for gravey and peas." So told them I know what I ordered because I don't like gravy and I order the same thing where ever I go". She continues to go on and on then another lady jumps in and states that if you want curry sauce you have to order everything separate and not say sausage dinner because they inly do them with gravey (weird as I've never know a set sauce on a sausage dinner) so again I tell her I know what I stated and that I'd repeated my order in store aswell which she replied that I hadn't I'd only asked for an extra sausage. So in the end I said "can you just redo the meal please I'm not arguing about sauce" rather than just change it the first girl carried on "I will argue with you of your telling me I got the order wrong" and continues. The manager even asked her to just change the order but she ignored him and carried on. Eventually she changed the food I said thankyou and left.

Got home and feel sick, the curry is like water, zero flavour and food is swimming init. It the meals were both meant to be large, and could have easily fit in a small tray. Freezing cold. Peals like they were made 2 days ago.

Honestly I'll never eat there again and I will defiantly be letting friends and family know how bad the food and service...

Absolutely terrible customer service from this place tonight ,, placed a £83 order to feed the family as a birthday celebration the wrong order arrived with about £20 worth of food of someone else’s order to feed 10 people! Normally when mistakes like this happen we call the restaurant and they offer to replace and sort the order for you especially when the customer has spent so much money however tonight the gobby woman on the phone seemed to think she was on a school yard screaming and shouting trying to argue rather than dealing with a customer of the buisness she is supposed to be representing. She refused a refund, refused me to bring down the wrong order and the receipt with my correct order for the restaurant to fix which we were happy to do instead she told us it’s not her problem ring uber before putting the phone down. I rang back as this was absolutely disgusting I’d never dream of speaking to my customers like this in my fast food job and in my fast food job while we know Uber are to blame for missing orders we do replace the order as common decency. That woman who answered the phone needs a lesson in customer service skill and maybe a day off she...

Ordered food on just eat and delivery time given of 50 minutes, 7.25 pm no food arrived, allowed them another 10 minutes before giving them a call. Couldn't get through for nearly 15 mins then when I finally did get through was told it was on its way and should be about ten minutes....so heading towards 8 pm by now....8 pm came and went....rang back and politely asked were our order was to be kept hanging on the phone for over ten minutes while you could hear them chatting and serving customers In the shop. My husband even tried getting through to them on his mobile to be buttoned twice. Food eventually arrived at 8.30 pm....cold and greasy, delivery guy even said that there service was appalling and he doesn't even order food from them and he works for them.... will not be ordering food ever again from here, it's a shame really because this used to be a great chippy, maybe a change in ownership has caused the problem, need to get their...