Ancona — Restaurant in London

I want to share my recent experience I had with one of the staff at this place. I took my 4 year nephew and it was 4pm. My 4 year nephew wanted to have a look at the food items on the shelf..there was pasta and lasagne. He pointed out to the pasta touching the glass with his tiny clean fingers. The staff said she has cleaned the glass of the food shelf as it was time for the store to close( which is actually... 5 pm). And to ask my nephew not to touch the glass. I said fine and told my nephew the same. After a while he asked for ice cream, and I took him to the counter. He touched the glass again with his tiny 4 year old fingers. I couldn't see any visible marks on the glass, leave alone any food stains etc. The waitress had the audacity to come later to my table and shriek at me saying "thanks so much, he touched the glass again " . I could have walked up and left paying the bill. But my nephew was really hungry and it was my day out with him, didn't feel like spoiling his day walking off. What impression would this all leave on a child! I'm wondering is this a racist thing as I wasn't of the same color of the staff? Or I've been there too many times, penning my thoughts with a cup of coffee etc. Did they waitess think I'm some cheap jobless...

This was my first visit to this coffee shop as I fancied a jacket potato. When I decided what I wanted, I waited to be served by a lady who was playing with her phone the whole time I was standing deciding what to have and another lady at the front cabinet displaying pastas and potatoes. I ordered cheese and beans on my potato and a black coffee. As I was waiting to pay, they started conversing in their own language, (I find this to be quite rude in front of customers). Where I sat, the table hadn't been cleaned and there were dirty tissues under the table. My food came and straight away I could tell it wasn't very hot. The beans were just warm, the cheese was cold, grated over the top and the potato itself tasted a little stale, like it had been left out for a while. It wasn't until I got nearer to the center that it became hotter. (Microwave blast). Saying that, I did eat it all because I was hungry but I probably won't go back. There is a much nicer little cafe on the service road alongside where HSBC bank is. Their potatoes are piping hot with hot beans and melted cheese, oh and it also comes with a nice little side salad. I thought that was as standard? It's a shame as it looks like a promising eatery from the outside. Feel like it...

I am sorry to say this but this “italian coffee shop” had nothing to do with this hospitality industry. I ate my lunch, food was average-lasagna too oily and salad cutted with knife(shouldn’t be cut with steel blade), in a big mess, tables being moved everywhere, metal scourers and table cloths on the floor, dirrty plates on a fridge, everything in the sight of us…Can’t you clean after you working hours?The boss lady prepared sandwiches without gloves, everything was a chaos. and there were two girls, who were running worst like for a marathon, that indicates slavery…for sure for minimum payment…I’m sorry for them…Girls are nice, polite, working like bees and boss just giving orders on rised voice..i’ve been working in this industry for 10 years and is a shame to treat people like this, now when England is in a big need of employees. Despite the fact that food is nice, coffee even more, i am not going back in a place where everything looks like apocalypse.Perhaps those girls should target something more adequate, to cut from roots this modern slavery for foreign people”. Shame,...