Arepa & Co Venezuelan Restaurant - Haggerston — Restaurant in London

Good food, cooked properly and tastes great; atmosphere is fitting although the place is small unfortunately that's where the positives end, from the moment I walked in the service was terrible, I had booked a seat at the window front over a phone reservation only to find out that the woman working there had not reserved it despite telling me she had...

Okay that's fine right?, Well prompted the male staff for a seat by the window as it was empty, he had told me it's reserved, no problem until he also followed with "we don't know if you really did reserve anything, there's no call recordings or evidence", so I proceed to show the call recording as all my calls are logged and recorded, he refused to listen and gave us an okay seat.

I had prompted the female staff member for a non-alcoholic drink, a mocktail; to which I was told that they don't have it despite my partner drinking one they had served, she then proceeded to serve me non-alcoholic Bloody Mary's, to which I had 86'd the drink as who is going to drink tomato juice with spice?

Problems didn't end there, male staff was offended when I removed the service charge as they did not offer any form of service that is acceptable in catering and hospitality, I had also requested to remove the charges for the 86'd drinks as it was a poor and distasteful drink to recommend.

On top of all of this, they did not provide any cutlery with the food, any glasses or jugs for water nor did they provide any paper napkins.

Bottom line verdict: Great food, nice location and atmosphere, royally ruined by the rude and...

Drinks were amazing, unfortunately that was the only good thing about the place. It took 25 minutes for someone to ask us for drinks after we were seated and an additional 20 minutes for the drinks to arrive. Food was very bland. After we’d voiced our opinions of the food to two different members of staff we then had to wait 15 minutes for someone to ask us if we wanted anything else to eat/ the bill ect. We ended up flagging a supervisor ourselves as this was apparently too much work for the other two servers to do. The supervisor was immediately on the defensive when I stated we were waiting for drinks for 40 mins or so, explained the issues with the food the 3rd time and said he would take a service charge off witch I wasn’t willing to pay anyway like he had done me a favour, we returned one dish which he presented a bill for and again had to remind him then he confirmed with a member of staff, then presented us with a second bill with amended balance then walked off to deal with other customers instead of dealing with us then he decided around 8 mins or so later to ask his member of staff to collect payment, I was at this point livid with his customer service skills as a manager and offered no apology for the service he had a very ‘couldn’t be arsed’ attitude towards us as a family so really I’m giving this review so it makes all aware what they are in for when they visit for me I’d give a zero rating but I give the benefit of the doubt because the drinks were fresh and very refreshing personal note give up the food and...

I was with my family on Sunday for lunch at this restaurant. It wasn't busy so we didn't have to wait long for our orders. Venezuelan style interior design, a very nice view of the water canal from the window, there were also tables outside. We ordered Yuca Fries, Bunuelos and Fried Chicken for starters (originally, Fried Chicken is slightly spicy, but we asked for it to be unspiced because our little daughter was going to eat it, and that's what we got). Yuca fries were delicious! Bunuelos was also very tasty as was the fried chicken. For the main course we took Arepa Pollo Frio and Arepa Pernil. Although the Arepas portions were not large, it was very filling and tasty. For dessert we ordered Tres Leches which was also ok but a bit too sweet for me. I think that lovers of very sweet desserts will definitely like it. The juices were very good! Unfortunately, the downside of the restaurant is that there is only one toilet that you enter directly from the restaurant, so most of the time we were in the restaurant, there was a queue for the toilet, and our table was right next to this queue, so people stood right at our table while we ate. It wasn't very comfortable. In addition, the toilet was dirty, there was no hand soap and toilet paper, although the staff also used this toilet and probably saw its condition. The staff was kind. Overally, the atmosphere of the restaurant was very pleasant, the food wad tasty, the prices were affordable, the downside was cleanliness...