Base Face Pizza Richmond — Restaurant in London

We ordered 2 pizzas directly on the Base Face website to avoid using Deliveroo or UberEats. The pizzas never arrived. We phoned the restaurant to let them know. The manager said she couldn’t give us a refund and offered to send us new pizzas instead. We didn’t really trust their delivery services anymore, so we declined her offer. After some back and forth, the manager phoned the delivery company, Storekit, who told her that the pizzas had been delivered to a brown door. We don’t have a brown door. The manager then said we need to contact Storekit ourselves to get a refund, which we thought was appalling, particularly as contact details for Storekit aren’t automatically provided by Base Face when you order - you have to call Base Face and ask for Storekit’s contact details. Besides, if you order a product from a website and the product isn’t delivered, do you normally take it up with the courier company? You don’t, you take it up with the company that sold you the product, and they refund you. The manager said that’s all she can do for us, so we contacted the delivery company in the end, and we still haven’t received a refund after a week! Moreover, the manager hung up on us when we tried to tell her how terrible and unacceptable this all was. She also told us that their delivery service actually uses Uber drivers, so there’s no point in ordering direct from Base Face - UberEats and Deliveroo are actually much better at handling issues like these... What a stressful experience. Shameful service, and so disappointing… We’d been supporting this business since before it opened as a physical restaurant, when it was Zio Tim’s Pizzeria, and we used to love it. I’m afraid we won’t be...

There are many, many pizza places, of course, but Base Face Pizza very definitely merits particular attention. This newly opened restaurant is smallish, but light and airy, with lively green paint providing added freshness. Pizzas (sourdough, so nicely hitting the zeitgeist) range from the traditional Margherita with a range of toppings (you choose) to some unusual specials - I had 'Sausage and Chilli' (deliciously intense) and pinched a slice of 'British Blues' (a variety of cheeses, honey, walnuts and balsamic spiral - amazing) from a generous dinner companion. Other choices looked similarly enterprising and toothsome. Our party of six started with shared 'Bites' - the charcuterie and buratta were particularly memorable - and a couple of bottles of excellent wine; the list is short but such is the quality, no one is likely to complain, particularly as prices are so reasonable (that goes for the pizzas also). I finished with a Bears' Margherita Ice Cream (with basil and tomato jam) - this sounds weird but was sensationally good. Service was swift and charming (thank you Natalia) and the small open kitchen meant we could watch owner and pizza chef Tim Thornton at work. Tim is an eminent Jazz bassist when not cooking and his restaurant's name reflects this dual professional identity. All in all, this small gem deserves every success and I am already looking forward to my early return....

Base Face is our new go-to pizza restaurant in Hammersmith. We love their pizzas. Crispy and bubbly they’re proper thin crust sourdough pizzas. Truffle Shuffle (mushrooms with truffle) is a firm favourite of ours (and from reading reviews, we’re definitely not the only ones). Even if you hate pineapple on pizzas, the cheeky pineapple is excellent. Don't ignore the specials board. We had the Asparagus, Bacon and Egg pizza. It sounds completely mad, but was amazing. It is possibly our new favourite pizza! [Base Face - If you read this, please, please keep on making this one. Yes, it was experimental, but it was a very successful experiment!!] Update: there's now a carbonara pizza in the menu. It's delicious. And don't forget to order some garlic butter to put on the crust. Yes, it’s decadent (and very garlicy), but it really makes it. For dessert, it's all about the pistachio Tiramisu. We normally book a table, but if it's a quiet night there are usually tables free. For the summer, they also have outdoor seating on the wide pavement outside. It’s not a fancy restaurant (if you want one of those you can find one down the road). They have simple tables and chairs packed into a tiny restaurant. The staff are always friendly and helpful and it’s a busy and bustling atmosphere. Our one and only regret is having walked past two many times before we...