Bella Mia Finchley — Restaurant in London

This was the worst and most hurtful dining experience I’ve ever had. I’m shocked by the racism and overall lack of humanity of the owner. When we walked past the restaurant the menu looked ok and the place looked authentically Italian. We’d also been fooled by the amazing reviews this place had(more the fool us!!!) The owner came out, did not greet us, smile or offer a warm welcome. We were surprised at this as other nearby restaurants operate very differently! His aggressive tone complete lack of customer service awareness as the lunch prevailed has left me with a bitter taste. Our food arrived there was no politeness or kindness in his service. Not even eye contact. Just silently put food on the table and removed it without even asking if we’d finished! My pasta dish was admittedly good(but not great and certainly not worth all this). When we paid, we were open about leaving this place a review(because it’s more honest to help a business grow through feedback which is was our sincere hope for this owner). This was met with aggression and rudeness and as we walked out of the door he said “I don’t know where you’re from but here in this country we don’t take two tables”. For context it was a very hot day, the inside of the restaurant felt hotter, we sat outside at 2/3 small tables facing away from the sun and instead of asking nicely he aggressively said “You’re taking two tables?! That’s how youre going to sit?!” We said we’re happy to move if anyone comes and that he could ask nicely (but the restaurant was COMPLETELY empty inside and out if anyone had stopped there was another table and we would have happily moved but he was VERY rude in the way he spoke with us). His service was abysmal no eye contact no manners no customer service…even AFTER we had moved for him taking plates away and putting food down without a word. This level of ‘customer service’ is unacceptable but the racist comment? And his reply to the other comment posted by my family member where he has reworded what he ACTUALLY said? Unforgivable and we, nor our friends or family will be returning. We suggest you really think about one of the other INCREDIBLE restaurants that are family owned, friendly, welcoming and refrain from ignorant offensive comments. Sub standard food, no customer service, with racism on the side? No thank you. Good luck to you Bella Mia. You’re...

"Maybe in your country"-Racist comments directed at us.

Went here on the 14 July. We sat outside as it was a sunny day. We sat on two tables so we could both face the sun. The owner came outside as asked us to occupy one table. We politely explained that we both wanted to face the sun and asked if that was okay. The owner said yes.

When he brought our food out he told us very rudely "you need to move now". We moved to one table and i politely said to the owner that there is a polite way to talk to customers. The owner kept on being rude. The couple who sat next to us were given olive oil and seasoning without them having to ask-we were not. The owner also took my plate without asking if i was finished.

The food was good and the portions were generous.

We went inside the restaurant to pay. After we paid, the owner followed us outside, continually asking us "where are you from?". We ignored the comments, and he then said "Maybe in your country, people sit on two tables". We pointed out the racist comment and the caucasian couple sat next to us were visibly mortified that we were treated this way.

Irrespective of the fact myself and the person with me were born and raised in the UK and speak with English accents, the fact that an owner of an establishment (themselves a migrant to the UK) saw fit to make racist comments was shameful, disgusting behaviour.

Finchley (and London in general) is a diverse area and we should treat fellow human beings with respect.

I am always keen to support local, independent businesses (especially when they are family owned) but I will not be coming to this establishment again.

Thankfully, Finchley is not short of Italian restaurants and friendly, warm...

Me and my fiancé ordered from this restaurant with high expectations. Unfortunately we were very disappointed with the service and the lack of effort from the team members. We received the pizza cold in a crushed box and I’m convinced someone touched the pizza which put us off it completely. The pasta came in an open plastic container which fell all into the plastic bag alongside with the coke. To be honest the quality was so bad it looked like someone puked in the pasta. I took the coke out immediately and found that the sauce in the pasta leaked all over the coke and the pizza box. I couldn’t understand why the cold drinks were in the same bag as the hot food. Moreover, the chicken came pink and we were served scraps from this restaurant. This is absolutely unacceptable as I have tried to contact the restaurant and they haven’t helped with any clarity to this matter at all or given me a refund. All the food I ordered went in the bin and we were absolutely disgusted and it’s just not tolerable from a 5 star restaurant at all! They blamed the drivers when I’m convinced it’s the restaurants problem. They won’t refund you and they’re incredibly inconsiderate and irresponsible. I won’t be ordering...