Bermondsey Bierkeller — Restaurant in London

Third and last time we'll go to this place. Night starts off with us being overcharged for our first round of drinks. Barman made out like it was no big deal and then proceeded to show us receipts that showed the correct amount. No signal in there so was unable to check my banking app immediately. Went outside to get signal to check what I was charged - sure enough, overcharged by 10% even though the receipts said otherwise. Raised this with the barman while my friend was still at the bar and was told that this was a "service charge" for an order over £50. Was not advised about this service charge beforehand and was not given the opportunity to opt out, which isn't just dishonest business practice, but is also against the law. I let this slide.

My friend and I went back to the bar later for more drinks. We ordered 6 cocktails (there was a 2 for 1 special) and advised the barman that we would like to split the bill to ensure we don't go over the £50 where will be charged an additional 10%. This is where it gets interesting - the barman proceeds to charge us for 3 cocktails each, 2 for 1 special plus 1 at full price. 3 cockatils for the price of 4. Instead of just including an extra cocktail for free (which is what the special entailed), they prioritised making the most out of us when they realised we didn't want to overpay and be forced to pay an additional 10% on our order. I then watched the barman split 2 shots of alcohol between all 6 cocktails. It was at this point I decided I'd had enough and requested that I'd like my service charge back, which they thankfully obliged to.

I won't be going back there. The drinks are expensive as it is. Of course each round is going to cost more than £50 when you're in a group of 5 people. I wonder how many people don't pay attention to their bill and end up paying an additional 10% on each round without being told, and it not being displayed on the receipt.

If this place disputes this review, I will post a screenshot of the payment from my bank account along with a photo of the receipt, which I kept.

My group had spent a fair bit of money at this place, only for them to behave in this manner towards us. Disgusting...

I have to say, I'm writing this only because I find the 5 star reviews very suspicious. This was my experience:

Full food menu not available because the place has just opened and the kitchen isn't ready. Fair enough, but quite a shame since the full menu looks great.

On the small food menu I ask for the chicken wings since a reviewer here said they were great. Not available. Ok, would have been good to tell your guests that when you give them the menu.

Waitress can't understand much in the way of spoken drinks orders. Fair enough, German words can be hard, and they've just opened. Friend's drink takes around 20 minutes to appear, even though bar staff not doing much. Order was probably forgotten.

Ordered dirty fries and hotdogs. Cheese on dirty fries not melted at all. Hot dogs are ok. Later, friends ordered preztels. "You can't screw up a pretzel" friend says. Oh yes you can! It's warm, soft and unsalted. Terrible waste of 4 quid. I think they were frozen Lidl preztels heated up in a microwave.

Want to play games, because they seem pretty cool. My gf asks about ping pong. It seems some staff members are playing and we have to wait for them. Cool cool cool. Instead we are able to play shuffleboard, which was excellent. 5 quid per hour per person, well worth it.

Go to play ping pong, only 2 bats available. Small things, not difficult to get 4 bats, right? About 5 minutes later, informed that the board is reserved and we have to stop.

Last of all, see the photo. Can't even get the spelling right. Shoddy work.

The place has potential if they can get a bit more organised and rustle up some decent food. But if you are looking for a decent place for Oktoberfest, best give...

Bermondsey Bierkeller is a fantastic spot for anyone looking to enjoy a lively atmosphere with great beer, hearty food, and engaging activities. The venue captures the spirit of a traditional German beer hall with its rustic decor, long communal tables, and vibrant ambiance.

The selection of beers is impressive, featuring a wide range of German and international brews. Whether you’re a fan of classic lagers, ales, or more unique craft options, there’s something to suit every palate. The bar staff are incredibly kind and knowledgeable, always ready to offer recommendations and ensure you have a great experience.

The food at Bermondsey Bierkeller is truly amazing. The menu features a variety of German-inspired dishes such as schnitzels, bratwursts, and pretzels, all of which are delicious and satisfying. The portions are generous, and the quality of the food makes it a standout aspect of the visit.

In addition to the great food and drinks, the venue offers fun activities like pool and darts, adding an extra layer of enjoyment to your visit. The lively music, friendly crowd, and enthusiastic staff create a welcoming environment that’s perfect for socializing with friends, celebrating special occasions, or simply unwinding after a long day.

In summary, Bermondsey Bierkeller offers a wonderful blend of great beer, tasty food, and engaging activities in a vibrant atmosphere. It’s a must-visit for anyone looking for an authentic beer hall experience with excellent service and...