Bread Ahead Bakery Pavilion Road — Restaurant in London

I have been a regular customer for a long time and go in frequently to the branch in Pavillion Road. The stuff were usually friendly and very quick. Today the stuff were absolutely rude and an incident happened leading me to write a review. I believe if you’re providing a service you also should be open to criticism thats made respectfully and politely and handle this with equal value of one that’s a positive comment as both add value to one’s business. Everything was ok with my order but the latte I ordered was full of milk which I couldn’t taste the coffee at al,l it was basically frothed milk and yes I know late is two shots and this isn’t the first time I’m drinking it from bread ahead I have ordered this every time. The machines you use do not measure the coffee themselves and the baristas have to measure the shots manually so therefore it’s obvious and ok if an error happens given it’s also very busy at weekends especially. I went to the counter and my exact approach was “excuse me I am very sorry i know it’s busy however my late is full with milk, there’s hardly any coffee in there, I’m happy to pay but pls can we add a shot” your member of staff took the coffee to the lady making it and infront of all other staff and customers with a loud tone I was told this isn’t true and that she put two shots in. Then with very aggressive body language she threw the coffee cup in the bin and started muttering. At this point obviously I am disappointed and angry as a customer and couldn’t believe the level of disrespect. My response was “don’t worry about troubling yourself with making another one, it’s ok and I will go elsewhere and buy one that someone is able to make.” I have approached your member of staff with respect and my first words were I am really sorry. If I were rude instantly and disrespectful that’s another issue. Following this one of your members of staff without even keeping a safe distant physically shoved my out verbally and closed the door on my face! I have never ever come across such disrespectful and agressive attitudes in any business before. Your members of staff are clearly not well equipped for customer service and lack training and politeness as to how customers should be treated and cannot...

SUMMARY £3 for a small-takeaway-croissant, combined with the negativity of been made to feel unwelcome by disinterested staff made this a disappointing experience and perhaps because of this, the croissant tasted just as bland and sad as the person serving me.

PREVIOUSLY 5 STARS ...SO WHY 1 STAR? I went here when they first opened and I gave them 5 stars because the staff were friendly, food was good and it had a great atmosphere. I work nearby and I was looking for a new place to have my lunch most days. Remembering Bread-Ahead, I visited with the idea of making this my new go-to place. What a let down!

Maybe the croissant would have tasted better if I wasn't feeling annoyed by the customer service experience as I ate it. It was quiet when I entered, so I don't think I was interrupting the staff. I was friendly to the man serving me. I made an effort and stated their food & place look nice, that I'd love to visit regularly to try everything. He barely raised his head as I spoke the entire time and instead continued to gaze blankly in to space as though I didn't exist. I felt like I was inconveniencing his space-out and that my presence was an interruption or intrusion to his space.

Compared to Paul, Partridges, Poilâne and other bakeries (there are many); this was far more expensive too! They charge £3 for a tiny-takeaway-almond-croissant (maybe it's larger on other days?) it just isn't worth it ....no wonder there were so many left unsold in the afternoon.

I'm happy to pay a premium if the overall experience was good, but this was not. THERE ARE MANY SUPERIOR CAFE'S TO CHOOSE FROM! So, can I recommend...

This was one of the worst customer service experiences I’ve had in London. Last Saturday , my mother was treated with clear disrespect and arrogance by a tall male employee who behaved as if he owned the shop. If he has personal issues with serving customers, he should not be in customer service.

My mother simply asked for a bridge roll sandwich without fish and one latte. Instead, she was given two lattes (one with vanilla) and a salmon sandwich. She kindly refused the sandwich at the till and asked to change it — but he rudely refused, claiming she had “touched it” even though she was still standing at the counter.

He then gave her an olive stick instead, but still charged her for both items — the sandwich she didn’t want and the olive stick.

When we questioned the extra coffee, he insisted we had ordered two and refused to refund us. The worst part: while this was happening, he made joking comments in front of other customers to his Asian colleague about my mother’s English accent — clearly mocking her.

This is unacceptable and offensive, especially to international visitors and customers from Saudi Arabia. Sadly, this isn’t the first time — a friend of mine also had a similar experience here.

We have Bread Ahead in Saudi Arabia and have never been treated like this. If this kind of attitude toward Arab customers continues, you will lose a loyal audience.

Treating people with respect should be the...