Parlour by the Ice Cream Union — Restaurant in London

Went yesterday, Aug 4th at around 5 or 6pm maybe, I liked the ice cream but the staff or perhaps the manager on site, was rude, racist and unfriendly. Eating ice cream is about the experience, there are a ton of great ice cream shops in London, I would certainly not go back to a place that makes me feel that way even if their ice cream is good.

Something off about the portions, they asked if I wanted small or regular size, so I opted for the regular bigger size, the cup was so tiny, even though the girl right before me ordered a regular too, she had a massive scoop twice the size of mine, and when I asked the manager if she gave me the right size, she dismissed my question, and I noticed a series of facial expressions that I found to be inappropriate and unprofessional. These expressions appeared to communicate disrespect or mockery, which made the interaction uncomfortable and very embarrassing.

The place was not that busy, so there was no excuse for her poor behavior.

While I understand that communication can sometimes be misinterpreted, the nature of these expressions left me feeling [disrespected/embarrassed/frustrated]. I believe in maintaining a respectful and professional environment, and I felt that this behavior did not reflect those values.

Thank you for the good ice cream but no thank you I will not come back again to be...

Received rude service today from one of the lady. Apparently they have too much customers and don’t need to care individual customer’s opinion :)

Was a really loyal customer for the cone, which is multiple layers and very crispy. After seeing the marketing on some of the flavors on Instagram for 2 weeks, I dropped by purposely today and took me extra 20 mins. Sadly they don’t have any of the marketed flavours so I asked when it is coming back. The lady proudly said not sure as they changes the menu during the day and even maybe later today(confused on what’s the purpose)

So I said just a small suggestion but maybe should keep one menu for one day at least so ppl know what they are getting and also mentioned just purely my personal opinion.

However for the whole conversation the lady had to comment back on every single word in an arrogant way and even said well we have so many customers and can’t listen to everyone :)

(Attaching pictures...

One of the best gelato places I've ever been to in the UK and in London. I learnt about Ice Cream Union from my workplace and my god I'm so happy I discovered them because I love their gelato.

The texture is smooth and perfect, flavours are exactly what they say they are and the consistency to make this gelato oh so creamy and a pleasure to the tongue. My favourite flavours so far are the banana split ( the banana is just right, very subtle and the caramel sauce and chocolate shavings are the perfect pairings), fior di latte ( simple flavour but done very well) and white chocolate ( can really taste high-quality white chocolate), raspberry ripple.

Service was super quick and friendly, I will certainly be coming back because it's so close to Sloane Square station. Whoever gives a bad review for this place clearly has 0 taste in what good gelato tastes like and should not be...