Brown Eagle — Restaurant in London

The foundation of any business, is good service! This company is lacking in that quality to the highest degree. I visited this establishment last night and ordered 3x meals, 2x rice & peas, one hard food along with some snacks costing almost £40. On ordering the young lady serving me asked if I’d like Cole slaw and salad with them, I said yes and opted for 2salads on the rice, coleslaw on the hard food. On receiving the bags I asked if the slaw and salad were also in the bag and was told yes. I live in Suffolk over an hours drive away from this restaurant. I had a very busy day yesterday this happened 15 minutes before the store closed, and I arrived home after 10pm hungry. Imagine my surprise when I opened the containers to find they put the coleslaw and salads on top of the hot food which meant wilted salad and warm coleslaw with a milky warm gravy. It tasted disgusting! I tried to eat it as it cost so much but I only managed the fish and some of the main meal. As you can see from the photo. What’s left went into the bin. I was very annoyed!

Today I called up to lodge a complaint and spoke to one of the managers who identified herself as Miss Perkins, while trying to explain what happened I was rudely cut off mid sentence and told, did the young lady offer you salads, “well you got what you ordered!“ “If you wanted it in a separated container you should have said!” Thing is in 25 years of buying food I have never had anyone serve salad in the hot styrofoam container, normally it’s separate. I was then told I got what I paid for and there nothing she can do for me to which I replied I’m sorry but this is equal to me taking £40 and throwing it into the bin. Her reply to this was she will notify their head office and get back to me when she can, but it won’t be today. My problem with this is the tone that was taken on the phone call. Which was as if they didn’t care and at one point I was actually told I should have known it was served like that and if I didn’t want it in there I should have know. Sadly my mind reading super powers weren’t working yesterday neither were the signs they have up in the building notifying customers of their procedures. I can safely say I will never eat at another Brown Eagle Resturant as a result of the bad service and even worse...

So disappointed with this restaurant. When we arrived we were left waiting ages. The woman behind the counter had all the time in the world and didn’t care that we were waiting - she was chatting away and taking her time with everything - all in all I think we were waiting 10 - 15 minutes before she even spoke to us. Not only did they not have a menu, they also didn’t have a card machine. After we ordered we had to go to the cash machine and when we came back she said the food was not ready as they would not prepare it without us having paid first. This is completely ridiculous as if we had ordered takeaway on the phone surely it would have been ready for the moment we got there?! We were told the food would be quick as it is already cooked food, just needed to be dished up, however 10 minutes later we are still waiting for our food to be ‘dished Up’

This place is completely unprofessional. I haven’t even tried the food yet but I doubt I’ll return just due to the service.

I wish you a...

A very decent Caribbean Restaurant that is very Jamaica focus. The food is sometimes hit and miss, but not in a bad way. There are times like in the oxtail where it could have done with an extra hour so it could fall off the bone and other times it is perfect. In both cases the taste was excellent. I wanted a roti the other day but they were out. Unfortunately the sign was still up. The food is good. The restaurant is very clean and the staff extremely friendly, even to apologise if your order was not quite right, which is rare. If you are missing that taste of Jamaica, like guiness punch, they have it. I even got some peanut punch, but it was too rich for me, so I diluted it. They do takeaway so normally a stop when I have that urge after work. Would gladly recommend this restaurant, as I have had some good food here. The cost of a meal is...