Cafe Mojito — Restaurant in London

Possibly the worst experience I’ve ever had in a restaurant. We attended on steak night and made our order. We ordered two mojitos and were provided drinks with black and rotten limes. Photos are available. Two different steaks cooked to different levels were ordered. One rare fillet and one tbone medium-rare. When they arrived, it was obvious to us and the waitress that the steaks were cooked the wrong way around on levels of cooking. The fillet steak was also very small and another piece of lower quality rump steak was added on the plate next to it(presumably to meet the weight of fillet advertised). The waitress insisted that my fillet be replaced with a rare one as it was quite tough but the tbone was kept as it was enjoyable.

As soon as the waitress took the plate to the kitchen the owner of the restaurant stormed out the kitchen and marched to our table yelling about this being a perfect rare steak. He made a complete scene, causing the restaurant to go silent. I pointed out that the fact the steak is barely pink in the middle, let alone red, meant it was medium to medium rare at best. I also demonstrated that the steak was firm to the touch, again an indication that it was not cooked rare as ordered. The owner raised his voice repeatedly trying to belittle and embarrass but removed the plate from the table. After 25 minutes, no replacement meal had been provided, the rest of the table had finished and so I requested the bill as we had an event to attend, with the steak and sauce I was unable to eat to be removed from the bill.

The bill arrived with everything still on it and nothing removed (despite the meal being physically removed from our table). Eventually this was revised and the steak was removed. The steak sauce remained (which was also taken by the owner) and the service charge which had been requested to be removed due to the owners behaviour still remained. It was also noted that the 2-4-1 cocktails had then not been applied to the bill (and subsequently price rose for drinks on the bill) and there was an attempt to charge for both.

Eventually, after several complaints this was corrected but this took 20 extra minutes to do and no attempt to present the meal ordered...

I am giving cafe mojito this rating not because the food or drink disappointed but went and was having lovely evening when a female friend we was with had her bf who is not part of our group but turned up anyway attacked her out of the blue and began strangling her. In seeing this me and my daughter jumped to her defence and get him away from her. Which we successfully done. Thank god as everyone else seemed to look away. But instead of the manager seeing that me and my daughter diffused which could have been a much worse situation decided that when 4 of us girls tried to go back in july to completely ruin my daughters birthday by informing us that we were bard. When I tried to have a conversation with him and make him see that we done nothing but the right thing by a young girl he just wasn’t interested and maintained that because it happened at our table outside me and my daughters can no longer use the restaurant. I am shocked that this is the view the manager chose to see and not that we were protecting a young girl suffering domestic abuse. Thankfully I have never seen this man again and she has finally got to safety. But just feel so angry that I have had to miss occasions in these months to attend brunches with friends because of the complete lack of compassion or care from this manager for the young girl we saved from horrible danger and harm. Just thought it needed acknowledging by the public whom I think would agree this is completely...

Even for small parties reservations are needed. We walked into a very empty restuarant asking for a table for two with myself and my best friend, for a much needed gossip and was asked if we had a reservation. When we replied we havent it took the staff 5 minutes to decide to seat us the staff said we could sit in an empty in a row of seats near the door if we leave by 8.30. It was 6pm so plenty of time. The food came fast, starters first 4 sticky BBQ wings for £3.50 and a large plate of nachos (cannot remember the cost), then the main meal was a large size with rice, salad, nachos and 3 mini enchiladas for £10.50. It was very tasty and filling as were the cheeky cocktails costing just under £6 . Would have loved to have stayed longer for more cocktail tasting and perhaps desert but obviously had limited time. The staff were polite and came around alot to ask if the food was okay and takinh out the dishes. After we went to top up drinks at whetherspoons. Food quality and portion size was good for mains! Cocktails were delicious. Portion size for the wings were stingy though and they were just standard tasting. Didnt like the fact esp when there was literally noone else there they couldn't think of were to seat us and ask for reservations though. I would defo go again for a birthday or so but maybe not for a...