Cafe Olé — Restaurant in London

Avoid. Cannot think of a better advice :)

On 11th February:

Dear ‘Manager’, Thanks for taking the time to request further details about my negative review. On the day I left my feedback, I attempted to dine at your Café with another guest. On arrival, there were two members of your team behind the counter. A courteous lady greeted me, and as I asked if there were the chance to be seated she confirmed and suggested to grab a seat ‘anywhere we liked’ as there were plenty of tables available. Shortly after, a colleague came by and asked us to move further back in the restaurant to another table and pointed us towards what it seemed to be a sharing table with benches. We moved with no issues, except that as we attempted to seat where we were suggested, the same guy came through and highlighted that ‘we were only two so there was no need to take such a big table’: this time pointing towards a smaller central table which was in the way for the food pass and some guests who were leaving.

We just wanted to grab a quick coffee and breakfast, and we walked out moving to the Birchwood in Tooting Market which was fully booked as we arrived but managed to seat us and cater a lovely breakfast for me and my guest.

I would have understood the situation if there were any signs of reservation displayed on tables or your staff would have simply offered us the ‘ideal’ seating (based on your standard of service). I believe the most important thing is to make your regular or potential customers, feeling welcomed. I’m sure your managerial experience will turn the experience of future guests into a successful one. For me, your restaurant or café, is not the place to go to relax and brunch, hence my suggestion on Google Maps.

PS. I will publish this email too, so for other to better understand my point of...

I’ve been to this restaurant a few times and I love the interior design and although pricey the food is very tasty and I am very fond of their smoothies and freshly squeezed orange juice. However, unfortunately when I went into the restaurant recently with my boyfriend we had to wait over half an hour for our food to arrive. I ordered fries and a drink and he ordered avocado on toast as we had ordered a toast side before, we thought that this would be ok. After ordering, our drinks came rather quickly. When our food arrived we were missing the toast. But we heard the waitress looking confused as she mentioned toast to the cooking staff. I eventually finished my fries and we finished our drinks so we had to order another two and we were still unable to get the waitresses attention. Even though my boyfriend had clearly not touched his food even after id finished mine. We eventually managed to get the waitresses attention and struggled to explain the situation due to a language barrier and managed to get the toast. Which admittedly tasted good but by this time we had spent over an hour in the restaurant rather than the half an hour we had planned into the day. The staff member didn't seem to care that we had waited so long. And had spent more money on new drinks. This had really put us off visiting again which is a disappointment because we genuinely really liked...

We went to cafe ole for some drinks and brunch and a bad experience doesn't really cover it. The staff were friendly enough, but when I ordered a coffee with oat milk and an almond croissant I got dairy milk and a normal croissant. I only had oat milk as a preference but 2 members of our party are allergic to dairy so to get these items wrong should have been a red flag. Then my partner's vegetarian breakfast arrived. He had a mouthful of scrambled egg and ended up chewing on something hard which turned out to be a piece of metal! He ended up swallowing some of it and it scratching his throat. He went up to complain, pretty shocked that he almost choked on said metal and the member of staff was more interested in figuring out what the metal was rather than apologising. The member of staff then offered for him to pay for half of the meal rather than the full amount, but my partner had understandably lost his appetite at this point. We sent the breakfast back and I said to remove the cost of his meal from the bill, being as he couldn't eat it. When we went up to pay one member of our party asked whether we could have anything comped off the bill as this totally ruined our experience. The member of staff didn't so much as apologise and they said there was nothing else they could do. We were very unhappy...