Cake Box Ilford (Ilford Lane) — Restaurant in London

I have been there today Sunday on Ilford lane shop where the lady was so rude while serving showing me that doing some favour on me not giving me a minute to think as what I wanted to buy she said it’s been out of stock so if I need to replace my choice atleast you ll give me a minute to think how we she said okay tell what you want now then I instantly choose … then when I left then she instructed me to shut her shop door which was opened from Before like seriously is it customer job to shut your door if you kept leery door from Before as she was rude and rush all over I was there for 2 minutes and at last she asked me favour to shut her shop door . Also we go every month and buy from there every month and never felt this way. So dear owner for better clarification check your camera and correct your staff of staff is overworked let them give off and relaxed hire someone how can atleast be polite with the customer . Thank you and let me tell you I also come from hospitality and her leave the the review but this was way too Much if you ll not know soon you ll loose your...

Absolutely horrible The customer service was a disaster, apparently the cake can't be frosted in coloured frosting. You can't choose the old pictures of cake anymore as inspiration as they simply don't so them coloured! Very little room for creativity even though its a cake parlour The colours of my cake were not at all as we have written it down and the swirls which were on it, to be honest my 3 year old could have done them better The staff is absolutely terrible, no room for creativity or even some inspiration from their side Thanks for ruining a special day which was a 1st birthday Never again and I will certainly recommend to people...

I visited this branch on 15th May 2025 and was extremely disappointed with the customer service. One of the staff members, a lady working at the counter, was very rude and dismissive. Rather than offering friendly service or assistance, her tone and attitude were unprofessional and unpleasant. I felt unwelcome and uncomfortable throughout the visit.

The quality of the cakes might be fine, but customer service plays a huge role in the overall experience – and unfortunately, this location failed in that regard. I hope management takes this feedback seriously and addresses staff training, as respectful and courteous service should be a...