I dined here with a friend as we had heard good reviews about the food and we’ve been looking forward to trying a Mexican that actually serves delicious and tasty food. We managed to get a reservation for 7:30pm even though we actually wanted 6:30 or 7 but this wasn’t available on opentable. So we settled for 7:30pm and thought we would try our luck and get to the restaurant earlier incase we could be seated before our time. When we got to the restaurant, we let the host know that we have arrived a little early and if they happen to have space before our 7:30 reservation we would be happy to be seated before our allocated time. We stood outside to wait as we were told that the bar area isn’t actually a bar area and we couldn’t sit there to wait. That’s all fine, so we waited and we saw multiple people leave the restaurant and not many people coming in with reservations. The host saw us standing outside and didn’t even think it would be appropriate to just update us since we did have a booking too, we weren’t just a walk-in. It then got to 7pm and I asked the host again if there is a possibility to seat us if those booked at 7pm do not turn up within the 15 minute grace period. The host then proceeded to say that there is no one booked for 7pm. So I responded, if that is the case, when booking on opentable there were no tables available at 7pm, so surely I would have been able to book for 7pm if there was a table available. Also, if there is no one booked for 7pm as the host was saying, surely he could have seated us. We believe that our request was not unreasonable as normally if people do not turn up after the grace period of 15 minutes, the tables are then released. I then asked to speak with the manager, and before I even got the opportunity to speak with the manager, the host decided to then seat us. We were made to feel like we were hassling the host and as customers that’s not right. We made a booking so it’s not like we were demanding to be seated as a walk-in. At one point we felt so uncomfortable that we wanted to leave but we wanted to give the restaurant the benefit of the doubt. The only thing that saved our experience was our waitress who was lovely and attentive to us and the food which tasted delicious. I believe that every restaurant should be able to receive constructive criticism and the host has an incredibly important job of making guests feel welcome and to try and accommodate their needs as much...
Read moreBorn and raised in Mexico city , I always give business to any fellow compatriot. I have worked the hospitality industry for over 20 years and this is the first time I felt so uncomfortable in a place.
The so called manager took our order in a very bad mood and didn’t post it on the mini till he had in his hand, he decided to give napkins to someone else, and run some drinks, I have seen this attitude before in people they just don’t care about their job.
I asked for a “mezcal negroni”, He replied “I don’t think we can make it, let me check” I would it passed this one but the chef patron Daniel Carrillo is apparently a former bartender, no surprises because the bar he use to worked “Bar works” has a 3.8 rate and the other bar he used to work is closed (ruby’s lounge). I got my mezcal negroni whit extra charge. No bottles of wine only by the glass. They need to know their menu better.
Flavour of the food is on point, fresh is not so much we got the “vampiros” (type of tostadas ) they were gooey not crunchy. We waited 30min. for 2 cold tacos of birria while the rest was somehow still being prepared. And the so called manager was just staring poker face at us because my son decided to dance, no kids friendly whatsoever all the dishes has some sort of chilli in it and no kids menu. Then again if you order without this or that they will answer “let me check”.
We had no food on the table just water, no one offered other drink I had stand up and asked someone else just to know about my drinks order. Long faces behind the bar, rushed attitude, being bother by questions.
Dishes never came at the same time, they never brought us our guacamole they try to charge it on the bill. 1 hour and 20 min on service they decide to bring the bill and said “we need the table back”. Culturally you don’t do that to any Mexican is extremely disrespectful. Very disappointing for being Mexican restaurant and more because this place is taking the p iss out costumers charging mayfair prices, people in London don’t mind paying this prices as long as they make their money worth, next time I’ll take my £224...
Read moreVisited last week for Día de los muertos. Food was delicious, lovely, deep yet fresh flavours and textures, nicely spiced. Drinks are phenomenal (coming from a seasoned bartender). The lighting, decore and general ambiance is wonderful and complemented by the fantastic music played on the night by the DJ.
It was a near perfect experience which was sadly marred by not so great service. Upon arrival I was unfamiliar with the cocina/cantina split so walked into the cocina area, where I could see members of staff, I stood awkwardly at the door for a good while, in clear line of sight yet all 4/5 members of staff crowded around the bar chatting pretended to not see me and didn’t bother to acknowledge me even though it wasn’t busy at all, some even walked past me without looking in my direction. A simple “hello, someone will be with you shortly” would’ve been enough to make me not feel uncomfortable/unwelcome.
I was eventually seated in the cantina. I ordered a drink which I didn’t see was brunch only, when the waiter came back to point this out it was not busy, I was one of only a couple tables in there so I asked if it was at all possible to make anything similar to it, he went to the bar to ask when I heard the bartender moan/half shout “NO”. I could be mistaken and perhaps it was just a case of unfortunate timing but it seemed to me it was an unprofessional response to my mere question. To be fair they did make me a lovely drink after but perhaps this is something for staff to be mindful of. Also, a check back after delivering food to the table wouldn’t go amiss. Still giving a 5 star since everything else was great, and after reading reviews can see others have had better experiences with this, just some honest feedback. We will recommend and come back hopefully on...
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