Costa Coffee — Restaurant in London

Fantastic little spot across from the awful hotel i was in brought a smile to my face when I walked in. Clean and happy atmosphere felt kinda Christmasy like staff are excellent barista really knew what she was doing great care and attention really started my morning off in the right way I was delighted. Quite a large spot and lots of traffic in and out seems like a great spot for locals always a good sign. I never 5 star coffee establishments due to the mark ups on their Coffee but it is a wonderful spot and started Mt mornings the right way...

Since Oona is gone people who work there are really taken from hole in the ground. Today 20 min for latte. I was second. Girl was panicked, guy was taking orders without thinking how long people will wait! Some man ordered 30 min before online and was not ready! He left really pised off! Girl said that was busy. It was not!! 2-3 people! I worked in coffe shop and busy is where people wait on the street! That was really said, unreal situation. Not first time. Drama and...

The service was friendly. But the shop is disgusting. Piles of rubbish behind the till, floors are gritty, tables not washed. Does explain the large number of flies in the cake case!

This is not a case of "a bad day" as I have seen a steady decline and problems not fixed for about 18 moths!

Also not a customer problem, but how does one access the fire extinguishers above the stairwell, that lead down?

Please have a good scrub. Your friendly service can not undo the...