Domino's Pizza - London - Shepherds Bush — Restaurant in London

I would rate them less if i could. I ordered from this branch at 8:40pm and my food did not arrive until 10:26pm. The first driver showed on the tracker, it showed they were near my house so I came down the two flights of stairs to the outside of the building and there was no one there. I called them because it was showing as delivered and all the store had to say "the driver is new and couldn't find the house. The driver didn't call me, they didn't phone me or make any effort to communicate with me that they couldn't find my address.

I don't understand why they had such a hard time, i put my full address and postcode in when i ordered the food, if you put that into a satnav it brings you right up to my building.

It took two delivery attempts for the food to get to me and it was stone cold. I am autistic and communication can be hard for me and after phoning twice to find out where the food was I had no energy left to fight with them over my food being cold.

All the restaurant did was offer a discount code to get a pizza for £10, after all that I'd expect to get food for free. Clearly their drivers are clueless, they phoned me from two streets away unsure of how to get to my house and expecting me to direct them. I explained to them that I recently moved to the area and can't direct them. They took my postcode and it brought them straight here. So why didn't they just do that the first time. I will NEVER order from this restaurant again. I will also tell everyone in my block not to...

Horrible experience! Called this store after finding hair on the pizza thank God we had not started to eat it, the manager Salamaya offerd to send a new one , she said she woul send it in 15min but we did not think it was possible to prepare, cook and deliver to our address within such a short timeframe so we declined as we were heading out after 25 min o so and to avoid further disappointment, she then asked for my phone number to add a note in the system under my profile so they are careful next time we place a order that this doesnt happen again. I was quite shocked and disappointed by what she said and told her that food hygiene and food health and safety should be a common practice and not a favour only to those who complain it should be a standard practice! She was not happy with my comment and wanted to end the conversation I told her I will upload pictures and write a review online. This experience has been a waste of our time and money. No customer care and terrible food hygiene!...

Just purchased a house on the street. After a long day of moving in me and my partner decided to order dominoes. my partner ordered and I was sent down the road to collect the pizza. After walking in and providing the order name and showing a screenshot and order number of the order he refused to give me the pizza until i verified the correct size. After going back and forth for 5 or so minutes there was nothing he could as the order number and name of the customer was irrelevant as its apparently company policy to verify pizza orders with the size of the pizza. I asked to speak to a manger to which he said "I am", therefore i just asked for a refund to which he slowly done. Dont understand why he was happy to refund me but not give me the pizza makes no sense and was very embarrassing. Not the kind of evening we expected to have when moving to a new area and just wanted some food. managers name was apparently...