Domino's Pizza - London - Whitton — Restaurant in London

My advice to anyone would be to order via a 3rd party delivery service and to avoid talking to Domino's directly at all costs. Here's why:

I was provided with diabolical customer service. After Domino's cancelled my order 10 days ago they had yet to refund me (still haven't) and when I called back chasing the refund I was sworn at and mocked. The acting manager 'Harmit' was sarcastic and refused to help and after calling me names (and using the F-word) he told me it was my fault that I didn't receive my refund and then hung up on me. He kept hanging up on me and since thats the only way to get your money back I thought I had been scammed. At this point it is akin to being scammed since I haven't got my money back and anytime I do call I'm met with verbal abuse. After this experience, I truly never want to speak to that man again after what the disgusting things said to me, and after he mocked me for the inconvenience that I have experienced.

Some notable quotes:

-"You're showing attitude with me, saying that you're £30 out of pocket and that you had to order elsewhere” (Hate to break it to you, but my order was £30, and I'm still out of pocket and that's not attitude I'm telling you my inconvenience "

-"Why won't you understand it's not my fault you f*ing loser" (After he failed to pass on my order to the refund team)

-[Sarcastically] "Oooh I'mm sooo sorry you haven't had your refund” (I was lost for words, who makes fun of someone when they've lost their money???)

-"Go ahead and try to complain, I'm the most senior person here"

So here is my complaint Harmit, please don't EVER speak to anyone the way you spoke to me ever again. And also don't swear at customers and take a sarcastic tone with them, it's not fair to the customer or your colleges who do a...

it's ran by a nasty piece of work called Mo/Mohammed. He spits in people's food. one time, some elderly lady got a bit confused and was a over the top, but I don't think she meant any harm. Mo overheard the call and said to her, "not to worry", he preceded to spit all over her pizza and I do not wish to say which orfice her wedges came out of. The lady was clearly just a bit old/confused with how to use the app on her phone, we were trying to help her do so over the phone. Mo said she's a time waster and continued to spit all over the order. It was so vile. it seemed a bit of an extreme punishment... she's a customer. This happened loads of times. One time as an initiation ceremony of new staff, he asked that they use dough bases as toilet roll and then serve them to customers! It was absolutely disgusting and vile, when I left this place my life has never been better...

Me and my partner ordered on the dominoes app and when we received our order there looked to be a slice of one of the pizzas missing and the chicken dippers were not there, we then called to ask about why this had happened and was met with such a rude member of staff he told us this was not possible and said we were lying about the dippers not being delivered as the driver is a vegetarian so would not eat it after trying to tell him that the driver may have just not taken it out of his bag, this man told us he wasn’t going to do anything about this and then hung up the phone this has to be one of the worst customer services we...