Let's just say this place is atrocious.
Went in and was immediately met with a snarling cashier who clearly hates working here.
They sent a flyer saying that it is 15% off if you bring it in. I had just left it on the bus accidentally and after ordering two New York pancake breakfasts (I lived in Manhattan so I don't know what makes this "New York" at all besides the lousy service... Also I didn't realize that New York was in Europe... Hmm) and two smoothies at 4.95 each, I told the cashier that I didn't have the flyer and she said NO with a grin and that she wouldn't give me the 15% off. Ok then, take away the two overpriced smoothies and the coffees and we'll call it even. No business sense whatsoever.
Many people came after us who were served before our food came (not to mention they messed up a just eat order whilst I was sat there). Finally the food arrived after the rest of the cafe was served... The food..
Runny eggs doesn't mean the thick layer of placenta is still swimming around the yolk... Sorry.
The sausage was mystery meat was tough and disgusting.
The bacon was decent and the free tap water was cold so that's a plus.
If this place wishes to thrive, they need to put their business hat on and know that a small one time sacrifice is not worth losing over £15 on the total. Doesn't take a genius to figure this out.
Oh and also they served the food without cutlery which I had to ask for and once again was met with the callous cashier who laughed in my face when she said she's gonna bring it over. Once she brought it after several minutes, she slammed the cutlery down on the table which caused our tap waters to get that Jurassic Park ripple effect.
Not to mention when a customer asked if he could get the bread toasted, she shook her head and muttered something in her native language.
All in all, poor service with lousy food and no business sense.
Yuck, gross and they've lost a...
Read moreI have been going to these place for years - today at lunch I had. Prawn salad with a side of hash browns. While eating the salad I found a long white hair in my mouth : 20cms long) wrapped up with the prawns. I showed it to them, and they said they would make me a new salad. Then they ran out of prawns. I asked for a refund to which they charged me for the hash browns. Despite have a disgusting hair In my mouth from their unclean kitchen and not really offering an apology. I asked they when they charged me for the hash brown -“ she said you ate it in it “. I said really - she said yes the boss would be upset if I didn’t charge you. I said if that’s how you treat your customers I won’t come back -she said fine you complain all the time. I don’t think receiving hairs in my food, sometimes undercooked bacon etc amounts to complaining all the time. Will never go there...
Read moreI'm so glad I found this place while on holiday in London! The moment I walked in, I was struck by the lovely atmosphere. It has such a nice, welcoming vibe. I was seriously impressed with the food and coffee, everything tasted amazing and you can tell they use great quality ingredients. What really made my visit though, was the staff. Everyone was so friendly and genuinely nice. Their service was fantastic, and they made the whole experience even better. I would highly recommend this place to anyone looking for a great meal and a...
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