Fei Er Cottage | Chinese Restaurant — Restaurant in London

Best bottomless/unlimited dim sum restaurant in London

I just wanted to shout out to Abir, who was serving us and rest of other customers, his customer service skills are top notch and unrivalled in majority of London restaurants. When we arrived, he warmly welcomed us and asked us if we would like to sit upstairs or downstairs. We chosen downstairs as the upstairs flet cosy and narrow, everywhere was clean and we were the only ones sitting downstairs for up to 20mins until other customers arrived for sitting.

Booking is recommended as it could get busy, we however made a booking but fortunately it was not busy due to heavy rain on a Tuesday afternoon and evening. Abir carefully explained how the bottomless dim sum works. It is technically not bottomless or unlimited. You pay £23.50 per person (adult) for dim sum, which you can choose what types of dim sum you would like to eat. They come in 2 rounds, on the 1st serving, they bring the choice of your dim sum, and on the 2nd you choose another choice. After that you have to pay for your dim sums. The £23.50 covers 2 rounds. Some choice of dim sum have a "supplimentary" charge that ranges from £1 to £2.

Drinks ranges from £2.50 to £3.20, and I would advise you to pick drinks with 500ml, though it cost more it is worth it; rather than spending £2.40 on a 330ml can of coke/Fanta.

Dim sum were delicious as expected to be, they were steaming hot. Sauces were provided, and they can also refill the sauces when they are low. There are enough seatings available. For wheelchair users, they would not be able to be accommodated because it will be hard for them to enter as there's no ramp.

Lots of wonderful decor, ceiling made of bamboo sticks, lots of ancient Chinese wallpapers and arts, bone China and statues. I really love the asthestic of these restaurant because it feels like an authentic Chinese restaurant like I'm in China.

Problem was they didn't have few of the drinks available which was annoying as it forces you to buy alternative drinks. No music was playing, they have speakers on the ceiling but no Chinese music was playing. Apart from that, I see nothing bad here, customer service of Abir makes you want to come back again. If he leaves this restaurant, I don't know how this restaurant would fair.

Aside from the restaurant, they also have a mini store inside where you can buy snacks and food and noodles. Slightly expensive, but I bet it is convenient for people who lives around Westminster/St James Park area.

Service charge is charged to your bill as £5, bottomless dim sum is expensive but worth it as you will be full up. Food wastage is £5, so don't waste food, order what you can eat! Also I wanted to point out another top customer service act, when Abir brought us our drinks with straws, he held the straws with napkin. This kind of attitude is what I would expect in a 5 star Michelin kind of restaurant, he did not hold onto our straw with his bare hands.

Menu is also clean and sleek looking, there is also some plug points for the hot pot, but you can take advantage of them and...

This is a small restaurant but truly had the best service compared to all other restaurants (including many Michelin ones) that I have been to in the past 8 years in London. Can’t speak highly enough of how polite the manager (Abir) is, who seemed to be the only non-Chinese running the restaurant. His calm demeanour, willingness to recommend the best dishes, and provide unsolicited honest opinions about portion sizes, variations possible etc. was commendable. He even personally came back to apologise for one wrong soup delivered (even though we did realise when it was served but did not fuss about it since we were happy to have it anyway) and waived the price of it, as well as the price of another dish and service charge on account of his self-admitted mistake (despite us insisting that we were happy with the soup anyway and he should at least charge us the price of the other dish) . I mean, come on, you really don’t see this kind of amazing gesture, and this dwarfs the professional but commercial service you typically receive in high-end restaurants. This place felt so humane.

Coming to food, it’s top-notch. Pepper Sichuan lamb with cumin was brilliant, and so was the Ma La chicken. We paired those with two types of fried rice (none of the rices were oily, which was great!). And we also had their salt and pepper squid which was great too.

The place is a bit tucked in a corner may be and not around any touristy place as far as I could tell. We happened to have just bumped into the place because we went to Ma La located in St. James Park (one of our Sichuan favourites in London) and found it closed for Sunday lunch. So Fei Cottage ended up as a google suggestion around the corner and we are so happy we went there.

This is surely a hidden gem, and we...

Came here since the weather was rainy so didn’t buy from the food stalls outside. First impression was intimidating. Maybe because the time we went it was completely empty (2pm Friday afternoon). The decor I appreciated but gave me the impression of a scary Chinese horror movie, especially with the dim flickering lights, red strip lights, faint piano music playing in the background, underground restaurant, and the antique posters hanging around the room. Definitely do not go alone unless you’re not afraid of such things.

For food, there were ups and downs. The pork belly rice my friend had they said was tasty so that was good. As for me, the wonton soup I had was not worth it at all. The noodles were hard, tasteless and just not good. The broth was merely water (I think the leftover water from cooking the noodles in), the wonton, the pieces of meat inside were no more than a quarter of a teaspoon and there were very few wontons. The taste of them as well was … no comment. There was the Chinese white cabbage in my soup as well, but it wasn’t cooked properly. Hard, bland, disappointing. I was fooled by the big appearance of the bowl. The effort they put into my bowl of soup was no way as near as the effort they had to decorate the interior.

Would I go again? Not for me I don’t think. I’d stick to the food stalls outside which provide bigger and tastier portions. Based on other reviews the place does seem quite nice, maybe it’s just I ordered the wrong thing. So if you’re up to try give it a shot.

Service was nice, given that there were only the two of us so the waiter only had his...