Habaybna — Restaurant in London

I recently visited the restaurant last Friday for lunch, and unfortunately, my experience left much to be desired. While the food was average, the incident regarding the payment was highly disappointing.

Upon requesting the bill, the waiter confirmed the amount as £19. Without double-checking the total, I proceeded to make the payment using contactless. However, upon reaching home, I received a notification of a £91 charge for my meal. Naturally, this came as quite a shock.

Immediately, I contacted the restaurant to seek a refund. However, the staff member I spoke to misunderstood the situation and mistakenly believed that they had undercharged me. To rectify this, he provided me with his bank details via WhatsApp, presuming that I needed to pay the remaining amount. I promptly responded with a voice message explaining the error, along with a picture of the transaction clearly displaying the £91 charge.

Despite reading the message, the staff member did not respond, and all my subsequent calls went unanswered. Frustrated, I had no choice but to make the journey back to the restaurant, which took an additional 40 minutes.

Upon my return, the same staff member eventually acknowledged the mistake but opted to provide a cash refund instead of refunding the amount back onto my card. What was even more disappointing was the complete lack of acknowledgment or apology from the staff for the inconvenience caused. I advise everyone to request a receipt...

Sadly, we didn’t get to try the food or sit down. We came to the place from far, and we were ready to wait for almost an hour in the queue to enjoy quality family time and tasty food. One of our family members is pregnant, and another is a little girl with a broken leg sitting in a wheelchair. We wished we never had the time when our turn came because we were treated very badly and disrespectfully toward all of us. As we approached the table, the waitress met his two friends, called them to the table, gave them priority, and turned to us to say that we either sit with them or go and eat outside. He also said that we had a wheelchair that couldn’t go inside, and we never understood why we couldn’t— even though the chair is...

Despite being busy, this restaurant comfortably accommodated my friends and me. I particularly enjoyed their generously filled manaeesh, a notable improvement over other places I've tried. The staff provided efficient service, and our waiter was exceptionally hospitable. Overall, this is definitely one of the better Arab bakeries you'll...